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Client Care Coordinator

2 months ago

Seattle, Washington, United States Urban Animal Full time
Client Care Coordinator Job Description

Urban Animal is seeking a dedicated Client Care Coordinator to enhance our team. In this role, you will serve as the initial point of interaction for our clients, embodying the professionalism of our practice. Your duties will encompass managing phone inquiries, welcoming clients, inputting information, guiding clients to examination rooms, and overseeing client communications. We are in search of individuals who possess outstanding customer service abilities, can thrive in a fast-paced environment, and have a genuine love for animals.

Position Requirements
  • Client-Focused: Excellent interpersonal skills and communication
  • Dependable: Strong commitment to work
  • Empathetic: Must have a friendly disposition towards animals
  • Ability to Multi-Task: Capable of functioning effectively in a high-pressure setting
Experience
  • Preferred familiarity with fundamental office operations
  • Prior experience in customer service is essential
Education and Licenses
  • High school diploma or equivalent is required
  • Basic computer proficiency is necessary
General Requirements
  • Physical Demands: Requires prolonged periods of standing
  • Work Environment: May involve exposure to animal waste and infectious diseases
  • Computer Proficiency: Ability to type at least 50 words per minute
General Duties

As a Client Care Coordinator, you will be tasked with fostering positive relationships with clients, managing patient admissions and discharges, and ensuring the facility remains clean and organized.

Wages and Benefits

We provide a competitive compensation package that includes health and dental insurance, paid holidays, paid time off, and discounts on medical services/products for personal pets. At Urban Animal, we prioritize our employees and strive to create a supportive and fulfilling work atmosphere.