Director of Operations

3 weeks ago

Albuquerque, New Mexico, United States Allied Universal® Full time
Job Description

Overview

Allied Universal, a leading provider of security and facility services, is seeking a highly skilled Director of Operations to oversee the management of our client relationships and ensure the highest levels of client satisfaction and Security Professional performance.

Responsibilities

  • Leadership and Management: Set an example as a leader with a management style that encourages participation and ownership by all, along with a continuous focus on execution, customer satisfaction, employee satisfaction, and financial management.
  • Client Relationships: Develop and maintain strong working relationships with senior management at all accounts, key region and corporate functions, and counterparts across the organization.
  • Business Development: Oversee all managed business and client relationships, negotiate client account renewals, and support and execute Performance Management and Talent Management programs and initiatives for all assigned personnel.
  • Quality and Compliance: Conduct all business with the highest of ethical and professional standards, maintain confidentiality of all information and data, and keep records and prepare accurate and timely feedback/reports as required.

Qualifications

  • Education: Bachelor's degree or related field.
  • Experience: Minimum of 5 (five) years of general management experience in a service industry.
  • Skills: Excellent interpersonal and communication skills, including highly effective written and oral delivery, dedication to high-quality customer service delivery and integrity through proven client and customer relationships, strategic thinker with financial acumen to grow the business while maintaining and retaining current business.
  • Preferred Qualifications: Contract or proprietary security services experience.

Key Competencies

  • Integrity
  • Problem Solving
  • Conflict Management
  • Time Management
  • Customer Focus
  • Timely Decision Making
  • Motivating and Directing Others
  • Drive for Results

Benefits

  • Company-issued laptop and cell phone.
  • Medical, dental, vision, basic life, AD&D, and disability insurance.
  • Enrollment in our company's matching 401(k) or Supplemental Income Plan, subject to eligibility requirements.
  • Eight paid holidays annually, five sick days, and four personal days.
  • Vacation time offered at an accrual rate of 3.08 hours biweekly.

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