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Operations Director

2 months ago

Albuquerque, New Mexico, United States Addus HomeCare Full time
Job Summary

We are seeking a highly skilled Operations Manager to oversee and manage the daily operations and administrative functions of our branch. This role will be responsible for ensuring the branch is operating in compliance with all company and contractual requirements, as well as driving census and revenue growth through effective service delivery of care plans.

Key Responsibilities
  • Provide oversight to ensure the branch is operating in compliance with all company and contractual requirements
  • Assist in census and revenue growth by executing effective service delivery of care plans
  • Recruit, orient, train, and retain branch and office support staff
  • Provide direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately
  • Facilitate team meetings as needed
  • Evaluate skills of the administrative staff annually and conduct additional training and counseling as needed
  • Maintain relationships with all referral sources and conduct community outreach and/or attend employee recruitment events
  • Develop and execute processes to ensure clients are receiving services as authorized
  • Prepare and present weekly/monthly progress reports to Agency Director and Regional Director
  • Troubleshoot and resolve customers' concerns and grievances
  • Process payroll and billing as needed
  • Maintain a high degree of confidentiality at all times due to access to sensitive information
  • Maintain regular, predictable, consistent attendance and be flexible to meet the needs of the department
  • Follow all Medicare, Medicaid, and HIPAA regulations and requirements
  • Abide by all regulations, policies, procedures, and standards
Requirements
  • Bachelor's Degree preferred
  • 3-5 years' experience in healthcare; some experience in home care, home health, or private duty is preferred
  • 2+ years of supervisory/management experience
  • Demonstrated ability to drive census/revenue growth and develop business
  • Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually
  • Computer proficiency – MS Office and HRIS
  • Organizational skills and ability to meet deadlines in a fast-paced environment
  • Valid driver's license, auto insurance, reliable personal vehicle, and ability to travel to the branch's service area