Financial Recovery Representative

3 weeks ago


Fort Mill, South Carolina, United States OneMain Financial Full time

At OneMain Financial, we're looking for a talented Financial Recovery Representative to join our team. As a key member of our collections team, you will work collaboratively with customers to find repayment solutions for loans, improving their financial outlook.

This role involves servicing and collections of personal loans or credit cards, focusing on effective customer communication through digital channels.

  • You will assist customers with financial servicing needs through inbound and outbound contact, helping them determine how to utilize company products and services.
  • In a goal-oriented environment, you will balance multiple tasks and activities, and meet personal and team targets.
  • You will negotiate with customers to resolve account matters, following applicable laws, policies, and procedures, including FDCPA and state regulations.
  • Maintain and note customer and account information and documentation.
  • Collaborate with internal teams using available technology.

The estimated salary for this role is between $43,200 - $64,800 per year, depending on location and experience.

Key Responsibilities:

  1. Provide excellent customer service and support to customers via phone, email, and other digital channels.
  2. Work in a fast-paced environment to achieve individual and team goals.
  3. Negotiate and resolve customer accounts in a professional and courteous manner.


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