Lending Support Specialist
4 weeks ago
Position Overview
This role is essential in providing administrative and clerical assistance to the Lending division.
Key Responsibilities
- Acts as the primary contact for all internal and external communications directed to the department.
- Facilitates coordination with lenders regarding applications received through various channels.
- May oversee dealer applications and manage the funding workflow.
- Generates various reports, including monthly usage summaries and detailed documentation of daily, weekly, and monthly outcomes.
- Prepares and dispatches Adverse Action Notices to applicants who have been declined, in compliance with legal requirements.
- Organizes loan files for Credit Administration and Loan Review processes.
- May document and request the monthly distribution of dealer reserve accounts.
- Reconciles monthly reports with lenders’ application and funding results.
- Serves as a liaison to ensure customer needs are met, enhancing the customer-bank relationship.
- Gains familiarity with bank products and services to facilitate cross-selling opportunities.
- May provide backup support for commercial lending activities as necessary.
- Maintains punctuality and regular attendance.
- Adheres to bank policies, procedures, and guidelines.
Qualifications
- High school diploma or equivalent is required.
- Preferred: At least two years of experience in commercial loan processing.
- Required: Minimum one year of experience with computers, particularly with Microsoft Word and Excel.
- Required: At least one year of administrative or clerical experience.
Job Expectations
Operate standard equipment and technology utilized in a business setting, with or without accommodation.
EEO Statement
Bank OZK is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
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