Customer Service Representative
4 weeks ago
About Rusk Heating and Cooling
We are a fourth-generation family-owned company serving the NKY Greater Cincinnati metro communities for over 150 years. Our legacy is built on promoting higher standards and fair practices in the HVAC industry.
We are looking for elite talent to continue our legacy. As a Customer Service Representative, you will be the first point of contact for our customers, fielding communications, assigning technicians, and solving problems while exhibiting a high level of servitude and effectiveness.
Key Responsibilities:
- Field customer inquiries and resolve issues in a timely and professional manner
- Assign technicians to service calls and ensure timely completion
- Develop and maintain strong relationships with customers to ensure high levels of satisfaction
- Work closely with the service team to ensure seamless communication and coordination
Requirements:
- High school diploma or equivalent
- 2+ years of residential customer service experience
- Dispatching experience preferred
- Service Titan experience a plus
- Microsoft Office experience preferred
- Strong communication, organization, and problem-solving skills
- Clean driving record, background, and drug-free
Benefits:
- Compensation package (hourly wage + bonus program)
- Rotating on-call shifts
- Work/life balance: Rusk focuses on time with family
- 401k with company match after one year of employment
- Paid personal time off
- Standard paid holidays
- Medical Insurance: Health, dental, vision
- Company-provided $50k life insurance policy
- Personal equipment program
- Annual company gathering
- Service Titan CRM
- Internal advancement opportunities
- Mechanical company without sales quotas or pressure
- Training covered by the company
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