Keyholder (PT) - Customer Service Representative

2 months ago


Fullerton, California, United States KIDS EMPIRE Full time
About the Role

We are seeking a highly responsible and customer-focused Keyholder (PT) to join our team at KIDS EMPIRE. As a Keyholder, you will be the first point of contact for our guests and will play a critical role in ensuring their experience is safe and enjoyable.

Key Responsibilities
  • Customer Service: Attend to customers in a timely and friendly manner, making them feel welcome and comfortable in our park.
  • Check-in Process: Operate the check-in process, including having guests sign liability waivers and ensuring all necessary paperwork is completed.
  • Cashiering: Handle cash and credit transactions, maintaining accurate records and providing excellent customer service.
  • Store Maintenance: Organize and maintain the refrigerator, freezer, and shelves, ensuring a clean and safe environment for our guests.
  • Safety and Security: Regularly inspect the park for any hazards or safety concerns, ensuring compliance with park rules and regulations.
  • Cleaning and Sanitizing: Clean and sanitize restrooms, tables, chairs, and playground structures, maintaining a high level of cleanliness and hygiene.
  • Opening and Closing Procedures: Open and close the park, following established procedures to ensure a smooth and secure operation.
Requirements
  • Availability: Work weekends and holidays, with open availability a must.
  • Communication Skills: Excellent communication and customer service skills, with the ability to work independently and as part of a team.
  • Technical Skills: Proficient in operating an iPad and maintaining accurate records.
  • Physical Demands: Stand, walk, bend, and twist frequently, with the ability to lift 25lbs and work in a fast-paced environment.
About KIDS EMPIRE

We are a fast-growing children's indoor playground facility with 43 locations across 11 states and growing. We offer a dynamic and supportive work environment, with opportunities for growth and development.


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