Healthcare Navigator
4 days ago
We're seeking a skilled Healthcare Navigator to join our team at Rightway Inc. As a Healthcare Navigator, you will play a vital role in supporting our members with all their healthcare-related questions and needs. You will be responsible for navigating the complex healthcare system, sourcing high-quality care providers, and answering benefit questions to ensure our members understand their options and shared financial responsibility.
Key Responsibilities:
- Navigate the healthcare system to find the best care options for our members
- Source high-quality care providers based on member needs and preferences
- Answer benefit questions and ensure members understand their options and shared financial responsibility
- Support members with healthcare billing questions and issue resolution
- Support members with care coordination, such as scheduling doctor's appointments and arranging other ancillary support services
Requirements:
- Strong organizational skills
- Customer-centric orientation
- Strong verbal and written communication skills
- A high degree of empathy
- Strong critical thinking and problem-solving skills
- Comfortable with continuous process improvement and change
- Computer literacy
- College degree preferred
About Us:
Rightway Inc. is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. We're a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.
Our Values:
We're seeking individuals who embody our core values: We are human, first, We redefine what is possible, We debate then commit, We cultivate grit, and We seek to delight. If you're passionate about healthcare and relentless in your devotion to our goal, we want to hear from you.
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