Healthcare Navigator
6 days ago
We are seeking a highly motivated and empathetic individual to join our team as a Healthcare Navigator. As a key member of our Navigation Operations team, you will play a vital role in supporting our members with all their healthcare-related questions and needs.
Key Responsibilities- Provide exceptional customer service via phone, chat, text, and email to ensure a seamless healthcare experience for our members.
- Source high-quality care providers based on a member's needs and preferences.
- Answer benefit questions and ensure members understand their options and shared financial responsibility.
- Support members with healthcare billing questions and issue resolution.
- Coordinate care services, including scheduling appointments and arranging ancillary support services.
- Strong organizational skills and attention to detail.
- Customer-centric orientation and a high degree of empathy.
- Excellent verbal and written communication skills.
- Strong critical thinking and problem-solving skills.
- Comfortable with continuous process improvement and change.
- Computer literacy and proficiency in relevant software applications.
Rightway is a mission-driven company dedicated to harmonizing healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. We are proud to be an Equal Opportunity Employer and foster an inclusive culture where differences are celebrated to drive the best business decisions possible.
Our Values- We are human, first: We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other.
- We redefine what is possible: We approach our work with inspiration from other industries, other leaders, and other challenges.
- We debate then commit: We believe that a spirit of open discourse is part of a healthy culture.
- We cultivate grit: We reflect and learn from challenges and approach the future with a determination to strive for better.
- We seek to delight: We work tirelessly to meet the goals of our clients while also delivering the best experience to our members.
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