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Healthcare Navigator

2 months ago

Denver, Colorado, United States Rightway Inc Full time
About the Role

We are seeking a highly motivated and empathetic individual to join our team as a Healthcare Navigator. As a key member of our Navigation Operations team, you will play a vital role in supporting our members with all their healthcare-related questions and needs.

Key Responsibilities
  • Provide healthcare navigation concierge service delivery via phone, chat, text, and email.
  • Source high-quality care providers based on a member's needs and preferences.
  • Answer benefit questions and ensure members understand their options and shared financial responsibility.
  • Support members with healthcare billing questions and issue resolution.
  • Support members with care coordination, such as scheduling doctors' appointments and arranging other ancillary support services.
Requirements
  • Strong organizational skills.
  • Customer-centric orientation.
  • Strong verbal and written communication skills.
  • A high degree of empathy.
  • Strong critical thinking and problem-solving skills.
  • Comfortable with continuous process improvement and change.
  • Computer literacy.
  • College degree preferred.
About Us

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. We are a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Our Values
  • We are human, first. Our humanity binds us together, and we bring the same empathetic approach to every individual we engage with.
  • We redefine what is possible. We always look beyond obstacles to imagine new solutions.
  • We debate then commit. We believe in open discourse and challenge our assumptions.
  • We cultivate grit. Changing healthcare doesn't happen overnight, and we reflect and learn from challenges.
  • We seek to delight. We work tirelessly to meet the goals of our clients while delivering the best experience to our members.

We are PROUDLY an Equal Opportunity Employer that believes in 'strength in the diversity of thought processes, beliefs, background, and education' and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible.