Service Advisor

4 days ago


Pittsburgh, Pennsylvania, United States NorthStar Chevrolet West Full time
Job Summary

We are seeking a highly skilled Service Advisor to provide exceptional customer service and ensure seamless vehicle maintenance experiences at North Star Auto Group.

Key Responsibilities
  • Deliver outstanding customer service, addressing customer concerns and providing clear explanations of vehicle symptoms and recommended maintenance.
  • Conduct thorough vehicle inspections, determining necessary repairs and maintenance based on age, mileage, and vehicle history.
  • Prepare accurate estimates, including labor and parts costs, and establish follow-up times to ensure customer satisfaction.
  • Monitor vehicle progress, updating customers regularly and verifying final invoices to ensure accuracy.
  • Communicate effectively with customers, explaining completed work and charges in a clear and concise manner.
Requirements
  • Proven track record of achieving exceptional customer satisfaction and experience in a service advisor or related role.
  • Above-average energy level, with a strong desire for a long-term career with a growing organization.
  • Personal and professional integrity, with excellent communication and computer skills.

North Star Auto Group is committed to providing exceptional customer service and being an integral part of our community. We offer a competitive compensation package, including excellent benefits and opportunities for growth and development.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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