Customer Success Operations Specialist

4 weeks ago

Dallas, Texas, United States Galderma Full time
Job Title: Customer Success Analyst

Job Summary:

We are seeking a highly skilled Customer Success Analyst to join our team at Galderma. As a key member of our supply chain operations team, you will be responsible for leading customer operational initiatives and driving continuous improvement to optimize cost to serve and improve customer metrics.

Key Responsibilities:

  • Serve as the primary point of contact for customers and internal business partners to support commercial strategy and growth opportunities.
  • Liaise with sales and customer accounts to ensure alignment between organizational supply chain goals and customer goals.
  • Lead continuous improvement initiatives on processes, tools, and projects to support organizational growth opportunities.
  • Collaborate with customer service, demand, supply, transportation, and warehouse members to exceed customer supply chain requirements.
  • Drive service level improvements and analyze customer performance data to draw meaningful insights and lead continuous improvement initiatives.
  • Develop a deep understanding of assigned customer supply chain requirements and compliance programs to drive long-term strategies for fine mitigation and supply chain efficiencies.

Requirements:

  • Minimum of 5 years of work experience in supply chain operations, customer operations, customer relationship management, and/or customer service.
  • Strong analytical ability to identify and correlate metrics relevant to customer goals and drive valuable insights.
  • Self-starter with strong initiative and problem-solving skills.
  • Broad understanding of large retailer supply chain requirements and CPG industry principles, practices, processes, and customer requirements.
  • Excellent communication skills with the ability to work effectively with all levels of staff and management.

What We Offer:

Galderma is an organization that values diversity and inclusion, and we believe that reflecting the perspectives of our diverse customer base will deliver better outcomes. We offer a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities, and career advancement and cross-training opportunities.

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