Senior Applications Support Analyst

12 hours ago

New York, New York, United States Citigroup Inc Full time
Job Summary

The Applications Support Intmd Analyst is a key role within Citigroup Inc. that requires a strong understanding of applications support procedures and concepts. The successful candidate will provide technical and business support for users of Citi Applications, utilizing good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders.

Key Responsibilities
  • Provide technical and business support for users of Citi Applications
  • Field issues and queries from stakeholders, providing short-term resolutions and working with relevant technology partners for long-term remediation
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participate in disaster recovery testing
  • Participate in application releases, from development, testing, and deployment into production
  • Perform post-release checkouts after application releases and infrastructure updates
  • Develop and maintain technical support documentation
  • Analyze applications to identify risks, vulnerabilities, and security issues
  • Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions
Requirements
  • 2-5 years of experience in applications support
  • Basic knowledge or interest in apps support procedures, concepts, and other technical areas
  • Participation in some process improvements
  • Previous experience or interest in standardization of procedures and practices
  • Basic business knowledge/understanding of financial markets and products
  • Knowledge/experience of problem management tools
  • Understanding of how own sub-function integrates within the function and commercial awareness
  • Evaluates (sometimes complex) situations using multiple sources of information
  • Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication, and interpersonal skills
  • Good knowledge of the business and its technology strategy
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Knowledge of issue tracking and reporting using tools
  • Good all-round team member
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Ability to communicate appropriately to relevant stakeholders
Education

Bachelor's/University degree or equivalent experience

Job Family

Technology

Job Family Group

Applications Support

Time Type

Full time

Primary Location

New York, New York, United States

Primary Location Full Time Salary Range

$86,330.00 - $120,470.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

  • Application Support Senior Analyst

    7 days ago

    New York, New York, United States Mindlance Full time

    About the RoleWe are seeking a highly skilled Application Support Senior Analyst to join our team at Mindlance. As a key member of our support team, you will be responsible for providing technical support to our GMI users, troubleshooting issues, and resolving problems.Key ResponsibilitiesProviding technical support to GMI users, including troubleshooting...

  • Application Support Senior Analyst

    13 hours ago

    New York, New York, United States Mindlance Full time

    About the RoleWe are seeking a highly skilled Application Support Senior Analyst to join our team at Mindlance. As a key member of our support team, you will be responsible for providing technical support to our GMI users, troubleshooting issues, and resolving problems.Key ResponsibilitiesProviding technical support to GMI users, including troubleshooting...

  • Senior Application Support Analyst

    2 weeks ago

    New York, New York, United States Mindlance Full time

    About the RoleWe are seeking a highly skilled Senior Application Support Analyst to join our team at Mindlance. As a key member of our support team, you will be responsible for providing technical assistance to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to ensure seamless system operation.Key...

  • Senior Application Support Analyst

    2 weeks ago

    New York, New York, United States Prudential Financial Full time

    Job SummaryWe are seeking a highly skilled Senior Application Support Analyst to join our dynamic technology group at Prudential Financial. As a key member of our team, you will be responsible for providing application support for complex investment management platforms and applications, ensuring the stability and integrity of our production environment.Key...

  • Senior Application Analyst Pharmacist

    13 hours ago

    New York, New York, United States Memorial Sloan Kettering Full time

    Job Title: Senior Application Analyst PharmacistWe are seeking a highly skilled Senior Application Analyst Pharmacist to join our team at Memorial Sloan Kettering Cancer Center. As a key member of our clinical systems team, you will be responsible for providing technical support and expertise to our clinical users, ensuring the smooth operation of our...

  • Senior Application Support Analyst

    3 weeks ago

    New York, New York, United States Prudential Financial Full time

    Job SummaryWe are seeking a highly skilled Senior Application Support Analyst to join our team at Prudential Financial. As a key member of our technology group, you will be responsible for providing application support for systems used by front and back office functions and client distribution teams across end-users, vendors, and technology teams.Key...

  • Senior Applications Support Analyst

    2 weeks ago

    New York, New York, United States Citigroup Inc Full time

    About the RoleWe are seeking a highly skilled Applications Support Analyst to join our team at Citigroup Inc. This is a developing professional role that requires strong analytical and problem-solving skills.Key ResponsibilitiesProvide technical and business support for users of Citi ApplicationsUtilize good understanding of apps support procedures and...

  • Senior Application Support Specialist

    7 days ago

    New York, New York, United States Pinnacle Group Full time

    Job Title: Senior Application Support AnalystJob Summary:We are seeking a highly skilled Senior Application Support Analyst to join our team at Pinnacle Group. As a key member of our support team, you will be responsible for providing technical support to our GMI users, configuring and maintaining the GMI system, and collaborating with other teams to ensure...

  • Senior Application Support Specialist

    2 weeks ago

    New York, New York, United States Pinnacle Group Full time

    Job Title: Senior Application Support AnalystJob Summary:We are seeking a highly skilled Senior Application Support Analyst to join our team at Pinnacle Group. As a key member of our support team, you will be responsible for providing technical support to our FIS GMI users, troubleshooting issues, and resolving problems.Key Responsibilities:Providing...

  • Applications Support Analyst

    3 days ago

    New York, New York, United States Citigroup Inc Full time

    Job SummaryCitigroup Inc. is seeking a highly skilled Applications Support Analyst to join our team. As an Applications Support Analyst, you will be responsible for providing technical and business support for users of Citi Applications.Key ResponsibilitiesProvide technical and business support for users of Citi ApplicationsUtilize good understanding of apps...

  • Senior Application Support Analyst

    4 weeks ago

    New York, New York, United States Simple Solutions Full time

    Job Title: Application Support Senior Analyst-HYBRIDLocation: Remote (3 days onsite - Hybrid)Duration: 12 monthsAbout the Role:The FIS GMI product is a comprehensive, multi-currency, multi-asset class platform designed to support the middle and back-office operations of financial institutions, including banks, hedge funds, asset managers, and trading firms....

  • Senior Application Support Specialist

    2 weeks ago

    New York, New York, United States Pinnacle Group Full time

    Job Title: Senior Application Support AnalystJob Type: Full-timeLocation: New York City, NYJob Duration: 12 monthsPay Range: $65-70/hr on W2About the RoleWe are seeking a highly skilled Senior Application Support Analyst to join our team at Pinnacle Group. As a key member of our support team, you will be responsible for providing technical support to our GMI...

  • Senior Application Support Analyst

    1 month ago

    New York, New York, United States Prudential Financial Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Application Support Analyst to join our Global Asset Management technology team at Prudential Financial. As a key member of our team, you will be responsible for providing technical support and oversight for our investment management platforms, ensuring the stability and integrity of our...

  • Senior Applications Development Technology Lead Analyst

    5 hours ago

    New York, New York, United States Citigroup Full time

    Job Title: Senior Applications Development Technology Lead AnalystThe Applications Development Technology Lead Analyst is a senior-level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team.Key Responsibilities:Partner with multiple management teams to ensure...

  • Applications Support Specialist

    1 week ago

    New York, New York, United States Village Care Full time

    Job Title: Applications Support AnalystAbout the Role:VillageCare is seeking a skilled Applications Support Analyst to join our team. As a key member of our IT department, you will play a vital role in ensuring the smooth operation of our healthcare applications.Key Responsibilities:Provide technical support to end-users, including healthcare providers and...

  • Senior Hospital Applications Analyst

    2 weeks ago

    New York, New York, United States University Hospital, Newark NJ Full time

    Job SummaryWe are seeking a highly skilled Senior Hospital Applications Analyst to join our team at University Hospital, Newark NJ. This is a hybrid position that requires a unique blend of technical expertise and business acumen.Key ResponsibilitiesParticipate in the planning, development, and implementation of clinical information systems.Perform analysis,...

  • Senior Data Analyst

    13 hours ago

    New York, New York, United States Apex Systems, Inc. Full time

    Job Title: Senior Data AnalystApex Systems, Inc. is seeking a highly skilled Senior Data Analyst to join our team. As a Senior Data Analyst, you will play a critical role in supporting the successful completion of OS upgrades and migrations at a leading financial services client in New York City.Key Responsibilities:Assist with OS upgrades and migrations,...

  • Senior Business Analyst, Enterprise Applications Specialist

    1 week ago

    New York, New York, United States Paylocity Full time

    Job Title: Senior Business Analyst, Enterprise ApplicationsPaylocity is a leading provider of cloud-based HR and payroll software solutions, offering a comprehensive platform for the modern workforce.The company has achieved rapid growth by developing intuitive, easy-to-use products that help businesses automate and streamline HR and payroll processes,...

  • Senior Business Analyst

    2 weeks ago

    New York, New York, United States Manpower Group Inc. Full time

    Job Title: Senior Business AnalystWe are seeking a highly skilled Senior Business Analyst to join our team at Manpower Group Inc. The ideal candidate will have strong experience in managing projects, stakeholder communication, and technical requirements assessments.About the Role:The Senior Business Analyst will oversee projects and maintenance of the HR and...

  • Senior Business Analyst

    1 week ago

    New York, New York, United States Manpower Group Inc. Full time

    Job Title: Senior Business AnalystWe are seeking a highly skilled Senior Business Analyst to join our team at Manpower Group Inc. The ideal candidate will have strong experience in managing projects, stakeholder communication, and technical requirements assessments.About the RoleThe Senior Business Analyst will oversee projects and maintenance of the HR and...