Senior Application Support Analyst

2 weeks ago

New York, New York, United States Prudential Financial Full time
Job Summary

We are seeking a highly skilled Senior Application Support Analyst to join our dynamic technology group at Prudential Financial. As a key member of our team, you will be responsible for providing application support for complex investment management platforms and applications, ensuring the stability and integrity of our production environment.

Key Responsibilities
  • Provide application support for systems used by front and back office functions and client distribution teams across end-users, vendors, and technology teams.
  • Ownership and accountability for the operation, monitoring, and integrity of the technology platform, including complex nightly data import processes from multiple external vendors.
  • Triage and escalation support for members of the broader technology team, including evenings and weekends on a rotation basis.
  • Ownership and participation in the incident and problem management processes, being accountable for resolution, root cause analysis, and technology/business reporting as well as communication.
  • Providing oversight for the stability of the production environment within the change management process and ensuring policies are enforced.
  • Own minor development tasks/projects that help address existing bugs or introduce operational enhancements to the broader business community or our technology organization.
  • Navigate the broader technology organization, build relationships to manage the team's agenda with our critical technology partners.
  • Interface with external vendors and their technical support/development organizations ensuring focus to resolution of issues and strategic enhancements.
  • Proactively identify improvements and address them through independent thinking within a consensus-driven team.
  • Work in close partnership with the development teams to identify, escalate, and help persistent patterns of issues.
  • Partner closely with testing and release control teams to move tested code into production.
Requirements
  • 10+ years of experience in financial services technology, ideally with a focus in investment management. Strong understanding of the SDLC process, with a focus on application support and release management.
  • A hunger for continuous improvement, constantly looking for opportunities to improve upon the status quo and a desire to improve the support experience for our business and technology teams.
  • A tenacious sense of ownership and a desire to bring incidents to resolution quickly.
  • A disciplined approach to problem management, working with development and service management teams to ensure technical incidents do not reoccur.
  • Demonstrated experience with service management functions including tight adherence to change, incident, and problem management practices.
  • Partner closely with Agile development teams to ensure best-practice checks are followed before new releases and systems are moved into a production supportable state.
  • Experience supporting applications hosted on the cloud (AWS experience preferred).
  • Implement monitoring and alerting for both on-prem and AWS applications using Splunk, Dynatrace, CloudWatch alarms, etc.
  • Technical fluency to use your software coding skills to automate manual processes in the production environment (python hands-on experience preferred).
  • Experience with Business intelligence tools (Tableau preferred).
  • Experience with the use of Enterprise Scheduling/workflow software (autosys preferred).
  • Fluency in configuring/using modern monitoring tools desired (e.g. DynaTrace, Splunk etc.).
  • Direct experience with the Atlassian product suite, including JIRA and Confluence.
  • Experience using service management tools (ServiceNow preferred).
  • Ability to make changes to existing code for minor bug fixes/enhancements (Experience with Java preferred).
  • Experience with Sybase and MS SQL Server. SQL database query and reporting experience.
What Sets You Apart
  • Very strong research, analytical, investigation, troubleshooting, and evaluation skills.
  • Experience working in a DevOps environment combined with a demonstrated experience in an Agile development environment.
  • Experience with assisting development, testing, and release teams with CI/CD pipelines.
  • Knowledge of the trading lifecycle, portfolio management, and trading systems throughout the full application stack.
  • Self-motivated to operate independently and make necessary decisions within the global team.
  • Ability to prioritize effectively within a dynamic global environment.
  • Strong team player, results-oriented with a flexible approach.
  • Ability to present technology concisely to the business locally and globally with a good understanding of the receiving audience.
  • Good interpersonal and communication skills, with excellent relationship-building skills across multiple organizations.
  • Comfortable operating in high-pressure environments while managing multiple incidents across a global business.
  • Ability to deal with and navigate difficult situations through strong teamwork and a focus on resolution.
  • ITIL certification.
What We Offer
  • Medical, dental, vision, life insurance, and PTO (Paid Time Off).
  • Retirement plans:
  • 401(k) plan with generous company match (up to 4%).
  • Company-funded pension plan.
  • Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional health, and career development.
  • Tuition Assistance to help finance traditional college enrollment, approved degrees, many accredited certificate programs, and industry designations.

  • Application Support Senior Analyst

    7 days ago

    New York, New York, United States Mindlance Full time

    About the RoleWe are seeking a highly skilled Application Support Senior Analyst to join our team at Mindlance. As a key member of our support team, you will be responsible for providing technical support to our GMI users, troubleshooting issues, and resolving problems.Key ResponsibilitiesProviding technical support to GMI users, including troubleshooting...

  • Application Support Senior Analyst

    11 hours ago

    New York, New York, United States Mindlance Full time

    About the RoleWe are seeking a highly skilled Application Support Senior Analyst to join our team at Mindlance. As a key member of our support team, you will be responsible for providing technical support to our GMI users, troubleshooting issues, and resolving problems.Key ResponsibilitiesProviding technical support to GMI users, including troubleshooting...

  • Senior Application Support Analyst

    2 weeks ago

    New York, New York, United States Mindlance Full time

    About the RoleWe are seeking a highly skilled Senior Application Support Analyst to join our team at Mindlance. As a key member of our support team, you will be responsible for providing technical assistance to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to ensure seamless system operation.Key...

  • Senior Application Analyst Pharmacist

    12 hours ago

    New York, New York, United States Memorial Sloan Kettering Full time

    Job Title: Senior Application Analyst PharmacistWe are seeking a highly skilled Senior Application Analyst Pharmacist to join our team at Memorial Sloan Kettering Cancer Center. As a key member of our clinical systems team, you will be responsible for providing technical support and expertise to our clinical users, ensuring the smooth operation of our...

  • Senior Application Support Analyst

    3 weeks ago

    New York, New York, United States Prudential Financial Full time

    Job SummaryWe are seeking a highly skilled Senior Application Support Analyst to join our team at Prudential Financial. As a key member of our technology group, you will be responsible for providing application support for systems used by front and back office functions and client distribution teams across end-users, vendors, and technology teams.Key...

  • Senior Applications Support Analyst

    2 weeks ago

    New York, New York, United States Citigroup Inc Full time

    About the RoleWe are seeking a highly skilled Applications Support Analyst to join our team at Citigroup Inc. This is a developing professional role that requires strong analytical and problem-solving skills.Key ResponsibilitiesProvide technical and business support for users of Citi ApplicationsUtilize good understanding of apps support procedures and...

  • Senior Applications Support Analyst

    11 hours ago

    New York, New York, United States Citigroup Inc Full time

    Job SummaryThe Applications Support Intmd Analyst is a key role within Citigroup Inc. that requires a strong understanding of applications support procedures and concepts. The successful candidate will provide technical and business support for users of Citi Applications, utilizing good understanding of apps support procedures and concepts and basic...

  • Senior Application Support Specialist

    7 days ago

    New York, New York, United States Pinnacle Group Full time

    Job Title: Senior Application Support AnalystJob Summary:We are seeking a highly skilled Senior Application Support Analyst to join our team at Pinnacle Group. As a key member of our support team, you will be responsible for providing technical support to our GMI users, configuring and maintaining the GMI system, and collaborating with other teams to ensure...

  • Senior Application Support Specialist

    2 weeks ago

    New York, New York, United States Pinnacle Group Full time

    Job Title: Senior Application Support AnalystJob Summary:We are seeking a highly skilled Senior Application Support Analyst to join our team at Pinnacle Group. As a key member of our support team, you will be responsible for providing technical support to our FIS GMI users, troubleshooting issues, and resolving problems.Key Responsibilities:Providing...

  • Applications Support Analyst

    3 days ago

    New York, New York, United States Citigroup Inc Full time

    Job SummaryCitigroup Inc. is seeking a highly skilled Applications Support Analyst to join our team. As an Applications Support Analyst, you will be responsible for providing technical and business support for users of Citi Applications.Key ResponsibilitiesProvide technical and business support for users of Citi ApplicationsUtilize good understanding of apps...

  • Senior Application Support Analyst

    4 weeks ago

    New York, New York, United States Simple Solutions Full time

    Job Title: Application Support Senior Analyst-HYBRIDLocation: Remote (3 days onsite - Hybrid)Duration: 12 monthsAbout the Role:The FIS GMI product is a comprehensive, multi-currency, multi-asset class platform designed to support the middle and back-office operations of financial institutions, including banks, hedge funds, asset managers, and trading firms....

  • Senior Application Support Specialist

    2 weeks ago

    New York, New York, United States Pinnacle Group Full time

    Job Title: Senior Application Support AnalystJob Type: Full-timeLocation: New York City, NYJob Duration: 12 monthsPay Range: $65-70/hr on W2About the RoleWe are seeking a highly skilled Senior Application Support Analyst to join our team at Pinnacle Group. As a key member of our support team, you will be responsible for providing technical support to our GMI...

  • Senior Application Support Analyst

    1 month ago

    New York, New York, United States Prudential Financial Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Application Support Analyst to join our Global Asset Management technology team at Prudential Financial. As a key member of our team, you will be responsible for providing technical support and oversight for our investment management platforms, ensuring the stability and integrity of our...

  • Senior Applications Development Technology Lead Analyst

    3 hours ago

    New York, New York, United States Citigroup Full time

    Job Title: Senior Applications Development Technology Lead AnalystThe Applications Development Technology Lead Analyst is a senior-level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team.Key Responsibilities:Partner with multiple management teams to ensure...

  • Applications Support Specialist

    1 week ago

    New York, New York, United States Village Care Full time

    Job Title: Applications Support AnalystAbout the Role:VillageCare is seeking a skilled Applications Support Analyst to join our team. As a key member of our IT department, you will play a vital role in ensuring the smooth operation of our healthcare applications.Key Responsibilities:Provide technical support to end-users, including healthcare providers and...

  • Senior Hospital Applications Analyst

    2 weeks ago

    New York, New York, United States University Hospital, Newark NJ Full time

    Job SummaryWe are seeking a highly skilled Senior Hospital Applications Analyst to join our team at University Hospital, Newark NJ. This is a hybrid position that requires a unique blend of technical expertise and business acumen.Key ResponsibilitiesParticipate in the planning, development, and implementation of clinical information systems.Perform analysis,...

  • Senior Data Analyst

    11 hours ago

    New York, New York, United States Apex Systems, Inc. Full time

    Job Title: Senior Data AnalystApex Systems, Inc. is seeking a highly skilled Senior Data Analyst to join our team. As a Senior Data Analyst, you will play a critical role in supporting the successful completion of OS upgrades and migrations at a leading financial services client in New York City.Key Responsibilities:Assist with OS upgrades and migrations,...

  • Senior Business Analyst, Enterprise Applications Specialist

    1 week ago

    New York, New York, United States Paylocity Full time

    Job Title: Senior Business Analyst, Enterprise ApplicationsPaylocity is a leading provider of cloud-based HR and payroll software solutions, offering a comprehensive platform for the modern workforce.The company has achieved rapid growth by developing intuitive, easy-to-use products that help businesses automate and streamline HR and payroll processes,...

  • Senior Business Analyst

    7 days ago

    New York, New York, United States Manpower Group Inc. Full time

    Job Title: Senior Business AnalystWe are seeking a highly skilled Senior Business Analyst to join our team at Manpower Group Inc. The ideal candidate will have strong experience in managing projects, stakeholder communication, and technical requirements assessments.About the RoleThe Senior Business Analyst will oversee projects and maintenance of the HR and...

  • Senior Business Analyst

    2 weeks ago

    New York, New York, United States Manpower Group Inc. Full time

    Job Title: Senior Business AnalystWe are seeking a highly skilled Senior Business Analyst to join our team at Manpower Group Inc. The ideal candidate will have strong experience in managing projects, stakeholder communication, and technical requirements assessments.About the Role:The Senior Business Analyst will oversee projects and maintenance of the HR and...