Senior Application Support Analyst

2 months ago

New York, New York, United States Simple Solutions Full time
Job Title: Application Support Senior Analyst-HYBRID

Location: Remote (3 days onsite - Hybrid)

Duration: 12 months

About the Role:

The FIS GMI product is a comprehensive, multi-currency, multi-asset class platform designed to support the middle and back-office operations of financial institutions, including banks, hedge funds, asset managers, and trading firms. It provides integrated processing, accounting, and reporting capabilities across a range of financial instruments, including equities, fixed income, foreign exchange, derivatives, and commodities.

Key Responsibilities:

  • Providing technical support to the GMI users, including troubleshooting issues, answering questions, and resolving problems
  • Configuring and maintaining the GMI system, including testing and implementing system changes and updates
  • Collaborating with other teams and departments, such as development, testing, and project management, to ensure effective system operation and support
  • Monitoring system performance and identifying opportunities for improvement or optimization
  • Developing and maintaining system documentation, including procedures and user guides
  • Participating in system testing, validation, and implementation projects
  • Providing training and support to GMI users, including new employee onboarding and ongoing training and development
  • Providing technical solutions and liaising with the Operations business during critical production outages while managing the remediation tasks following these outages to avoid repeat failures
  • Working with the Development and Release teams to ensure robust software implementations
  • Creating innovative solutions and proactive approaches to optimizing processes
  • Effectively communicating issues and status updates with business users, second-level support, and development teams

Qualifications:

  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues
  • Experience in Production support or software development for 5-8 years, preferably in fintech industry
  • Experience in ITIL would be beneficial
  • Experience in a demanding environment, working to strict deadlines
  • Experience in a service-based environment would be beneficial
  • Experience in analyzing and solving problems
  • GMI, AS/400 and System 36/RPGLE. Strong SQL knowledge and query writing
  • ITRS, ServiceNow
  • Nice to have: Python, Perl, and or Scripting skills

Additional Requirements:

  • Ability to communicate well at all levels
  • Strong organizational skills
  • Self-motivating
  • Ability to work in a team environment
  • Ability to learn new skills quickly with little supervision
  • Possess strong communication skills, in both verbal and written format
  • Well organized and able to multi-task
  • Planning, delegation, multi-tasking, and prioritization skills
  • Team-oriented with a collegial approach to addressing challenges
  • Will be a highly motivated, strong performer with a proven ability to manage remote vendor teams to full effectiveness
  • Willingness and proactivity to take ownership of issues and see them through to resolution
  • Desire, and proven ability, to constantly improve technical environments and platforms
  • Must have strong attention to detail and not be willing to settle for a job half done
  • Be flexible to react to situations within the production support environment

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