Administrative Support Specialist

3 weeks ago


Gresham, Oregon, United States El Programa Hispano Católico Full time
{"title": "Administrative Support Specialist", "description": "About the Role

This position serves as El Programa Hispano Católico's first point of contact for community members seeking services or support. The successful candidate will refer community members to the appropriate EPHC department and/or other agencies in the community.

Key Responsibilities
  • Answer the main telephone line and route calls appropriately.
  • Provide information and referral assistance to Spanish and non-Spanish-speaking community members.
  • Greet participants and guests in person and over the phone.
  • Reply to email inquiries, both internal and external, in a timely manner.
  • Maintain up-to-date phone directories, reception manuals, and referral lists.
  • Print staff badges, check-in/out the projector, and guest badges.
  • Coordinate the scheduling of conference rooms.
  • Order office supplies and process incoming mail.
  • Perform data entry in Salesforce and other databases as assigned.
  • Responsible for opening and closing the EPHC office.
  • Maintain the Reception area clean and organized.
Requirements
  • Must be bilingual (Spanish/English) and bi-culturally competent.
  • High School degree or one year of field experience.
  • Minimum of one year of demonstrated success as a receptionist or Administrative Assistant, preferably in a non-profit social service environment.
  • Strong computer skills with demonstrated proficiency (intermediate to advanced) in Microsoft Word, Excel, Outlook, PowerPoint, and Publisher.
  • Knowledge of community resources is strongly preferred.
  • Knowledge of effective reception and customer service practices and experience in operating multi-line phones.
What We Offer
  • Vacation & Sick Time Benefits
  • 14 Paid Holidays
  • 90% employer-paid health insurance with buy-up options
  • 401k with Employer Contribution
  • Short Term/Long Term Disability Insurance
  • Voluntary Life Insurance
  • Access to our Retirement plan
  • Flexible Spending Account
  • Employee Assistance Program
  • Group Life Insurance
  • Bonus Wellness Days
  • Continuous Growth and Development Opportunities
  • Opportunities to serve your community and make a positive impact
", "lang_code": "en-US"}

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