Retail Service Specialist

1 week ago


Alpharetta, United States O'Reilly Auto Parts Full time
Job Summary

O'Reilly Auto Parts is seeking a highly skilled Retail Service Specialist to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, supporting store operations, and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Provide excellent customer service to retail and professional customers, ensuring a positive shopping experience.
  • Support store operations, including sales, customer service, store appearance, and store operations.
  • Assume shift management responsibilities in the absence of Assistant or Store Manager.
  • Lead store team members in providing excellent customer service and executing customer service programs.
  • Ensure telephone is answered according to company policy and all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner.
  • Handle special orders and outside purchases efficiently and according to procedure.
  • Process retail customer returns and exchanges efficiently and accurately.
Requirements
  • Strong communication skills.
  • Ability to obtain RSS Certification.
  • Desired: Retail sales experience, preferably in auto parts, and fluency in multiple languages (Spanish is highly desired).
What We Offer
  • Competitive wages and paid time off.
  • Stock purchase plan and 401k with employer contributions starting day one.
  • Medical, dental, and vision insurance with optional flexible spending account (FSA).
  • Team member health/wellbeing programs.
  • Tuition educational assistance programs.
  • Opportunities for career growth.

O'Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.



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