Insurance and Financial Services Professional

4 days ago


Hialeah, Florida, United States James Boruff - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused Account Manager to join our team at James Boruff - State Farm Agent. As an Account Manager, you will play a vital role in growing our agency through meaningful client relationships and acting as a liaison between customer needs and agency departments.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Develop and maintain strong relationships with existing and new customers
    • Respond to customer inquiries and provide prompt, accurate, and friendly service
  • Promote Successful Customer Relations
    • Identify opportunities to upsell and cross-sell products and services
    • Develop and implement strategies to improve customer satisfaction and retention
  • Provide Excellent Customer Service
    • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
    • Provide clear and concise explanations of products and services
Requirements
  • Experience and Skills
    • Experience in sales, preferably in an outside sales or inside sales representative role
    • Experience managing client relationships is preferred
    • Excellent communication skills, both written and verbal
  • Personal Qualities
    • Dedicated to providing exceptional customer service
    • Able to anticipate customer needs and provide solutions
    • Able to effectively relate to customers and build strong relationships
Benefits
  • Competitive Compensation
    • Salary plus commission/bonus
  • Benefits Package
    • Paid time off (holidays and personal/sick days)
    • Health benefits
  • Opportunities for Advancement
    • Opportunities for growth and advancement within the agency


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