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Customer Service Representative

2 months ago

Hialeah, Florida, United States Tonya Baker-Turner - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our clients.

Key Responsibilities
  • Customer Engagement: Engage with customers through various channels to provide friendly and efficient assistance with policy inquiries, updates, and claims.
  • Policy Support: Utilize digital tools and platforms to connect with a younger demographic and provide proactive support to ensure timely and effective issue resolution.
  • Team Collaboration: Collaborate with a dynamic team to ensure seamless communication and effective issue resolution.
  • Customer Satisfaction: Proactively identify opportunities to enhance customer satisfaction and exceed expectations.
Requirements
  • Education: High school diploma or equivalent; college degree is a plus.
  • Communication Skills: Excellent written and verbal communication skills.
  • Technical Skills: Familiarity with digital communication tools and social media platforms.
  • Customer Service Experience: Previous customer service experience is a plus, but not required.
Perks
  • Competitive Salary: Competitive base salary with performance-based incentives.
  • Benefits Package: Comprehensive benefits package, including health insurance and retirement plans.
  • Professional Development: Opportunities for professional development and career advancement.
  • Work-Life Balance: Emphasis on work-life balance and a fun, inclusive work environment.