Client Relations Coordinator

4 days ago


San Rafael, California, United States San Anselmo Animal Hospital Full time
Responsibilities:
  • Welcome clients and answer inquiries in a professional and courteous manner.
  • Schedule appointments in person, over the phone, or online to optimize patient satisfaction.
  • Notify technicians of patient arrival, review service delivery compared to schedule, and remind providers of service delays.
  • Anticipate client anxieties, answer questions, and maintain patient accounts by obtaining, recording, and updating personal and financial information.
  • Collect client charges, record and update financial information, process insurance claims, and serve as a liaison between the clinic and insurance companies.
  • Maintain business office inventory and equipment, checking stock levels, anticipating needed supplies, and scheduling repairs.
  • Document all customer interactions.


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