Client Care Professional

3 weeks ago


San Rafael, California, United States San Anselmo Animal Hospital Full time
Client Care Professional Job Summary

We are seeking a highly motivated and organized individual to join our team as a Client Care Professional. In this role, you will provide exceptional client service, manage patient accounts, and communicate effectively with healthcare teams.

Key Responsibilities
  • Welcome and greet clients in a friendly and professional manner.
  • Process patient appointments, maintaining accurate records and communicating effectively with healthcare teams.
  • Maintain patient accounts by collecting payments, updating financial information, and processing insurance claims.
  • Serve as a liaison between the clinic and insurance companies to ensure optimal coverage for clients.
  • Perform other related duties as requested, including maintaining inventory, scheduling equipment repairs, and ensuring cleanliness throughout the facility.
Requirements

To be successful in this role, you must possess:

  • A high school diploma or equivalent.
  • Previous experience as a Customer Service Representative in the veterinary field is preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and healthcare teams.
  • Basic computer skills and proficiency in customer management software.
Benefits and Compensation

The estimated salary for this position is $48,000 - $65,000 per year, depending on experience. We also offer a comprehensive benefits package, including paid time off, holidays, and opportunities for career growth and development.



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