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Residential Leasing Specialist

2 months ago

Eielson Air Force Base, Alaska, United States Mayroad Full time

Military Housing Services: Leasing, Full-Time, On-Site

Compensation: $22.62 to $29.00 based on experience

Qualifications Required:

  • High school diploma or GED
  • Minimum of 2 years in property management, customer service, or a related field

Benefits Overview:

  • Annual Incentive Bonus potential up to 15%
  • Annual Merit Increase potential up to 3%
  • Comprehensive Health, Dental, and Vision Insurance
  • Supplemental Life, Critical Illness, and Accident Coverage
  • Company-sponsored Short- and Long-term Disability
  • Life Insurance and Accidental Death and Dismemberment (AD&D)
  • Flexible Spending Accounts
  • Paid Maternity and Parental Leave
  • Paid Time Off and Volunteer Time Off
  • 401(k) plan with Company matching
  • Tuition Reimbursement

Company Overview: Established in 2021, managing over 4,000 homes across 5 states, with 11% of employees being military-affiliated.

Mission Statement: Mayroad is dedicated to fostering sustainable partnerships while delivering exceptional customer service and social responsibility.

Role Summary: The Leasing and Resident Associate serves as the primary liaison for residents and potential residents, handling customer service inquiries, lease documentation, maintenance follow-ups, marketing initiatives, resident events, and facilitating transitions in and out of housing units.

Key Responsibilities:

  • Promote and lease available units, achieving occupancy targets by managing the waitlist.
  • Deliver outstanding customer service to current, prospective, and past residents.
  • Utilize property management software for leasing and resident management tasks.
  • Create virtual tour videos and maintenance tips using Realync app.
  • Support the Leasing and Resident Manager in achieving occupancy goals.
  • Act as the first point of contact for inquiries at the community office.
  • Assist in planning resident events and managing marketing efforts.
  • Coordinate requests for accommodations from residents.
  • Ensure accuracy of lease paperwork during move-ins and move-outs.
  • Organize and execute resident activities and events.
  • Communicate approved resident updates through various channels.
  • Manage notifications for pest control and maintenance inspections.
  • Address resident issues, including maintenance requests.
  • Conduct neighborhood inspections to ensure compliance with community standards.
  • Perform home inspections prior to new resident occupancy.
  • Assist in training new office personnel.
  • Fulfill other job-related duties as assigned.

Supervisor Responsibilities: This position does not include supervisory duties.

Required Skills and Qualifications:

  • High School diploma or GED
  • 2+ years of experience in property management or customer service

Knowledge, Skills & Abilities:

  • Proficient in property management software and MS Office Suite.
  • Strong verbal and written communication skills.
  • Ability to work independently and manage multiple tasks.
  • Excellent organizational and teamwork skills.
  • Basic financial acumen for residency management.
  • Valid driver's license and ability to pass background checks.

Work Environment: This role involves working in an office setting and within the local community, requiring regular mobility and driving.

Physical Demands: The position requires effective communication, prolonged sitting, and occasional lifting of up to 30 lbs.

Travel: Not applicable.

Additional Information: This job description outlines the general nature and level of work expected. It is not intended to be a comprehensive list of all duties and responsibilities.