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Workplace Operations Coordinator

2 months ago

Arlington, Virginia, United States BCforward Full time
Job Description

BCforward is seeking a highly motivated Workplace Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional support to our clients and colleagues.

Key Responsibilities:
  • Communication and Reception: Receive and relay incoming, outgoing, and internal calls, handle and route messages, and answer general inquiries.
  • Workspace Management: Process space reservation requests, set up and maintain workspace/meeting rooms, and ensure optimal workspace occupancy.
  • Technical Support: Provide audio-visual support/troubleshooting, basic technical support for standard office equipment, and assist with large-scale duplicating projects.
  • Administrative Support: Receive, process, and deliver inbound and outbound mail, packages, and faxes, and perform administrative duties according to location guidelines.
  • Customer Service: Assist customers with document retrievals/returns, coordinate destruction of documents, and keep track and follow up on customer requests until completion.
Requirements:
  • Excellent Communication Skills: Ability to effectively communicate with clients, colleagues, and external providers.
  • Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • Technical Skills: Proficiency in basic office software and equipment, and ability to learn new systems and technologies.
  • Customer Service Skills: Ability to provide exceptional customer service, resolve issues, and maintain a positive attitude.
What We Offer:
  • Comprehensive Benefits Package: Major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
  • Opportunities for Growth and Development: Training, mentorship, and opportunities for advancement within the company.
  • Collaborative and Dynamic Work Environment: Work with a talented team of professionals who share a passion for delivering exceptional results.