Operations Coordinator

3 weeks ago


Arlington, Virginia, United States TechFlow, Inc. Full time
Job Description

We are seeking an experienced Operations Coordinator to support our high-profile government contract. This hands-on position will focus on maintaining customer satisfaction and relationships between internal team members and stakeholders. The ideal candidate will have experience managing schedules, ensuring accurate data, and providing solutions for process improvement.

Please note: This position is under a Monday to Friday work schedule with occasional on-call requirements throughout the week to include weekend and holiday coverage.

Key Responsibilities:
  • Communicate with internal and external stakeholders to identify requirements
  • Facilitate customer satisfaction surveys and provide results to primary stakeholders
  • Act as an internal escalation point for Service Support representatives
  • Verify accuracy of data and provide analysis for metrics outside tolerance levels
  • Review metrics reports for accuracy and distribute, as required
  • Communicate with field personnel to train and assist with data entry
  • Process manual ticket updates
  • Use established document and brief formats, assist in determining document needs of end users
  • Track ongoing ticket updates and work status with Excel reports
  • Support asset and user management within internal systems and platforms
  • Provide testing for mobile & desktop program software
  • Support radiation safety officer by reviewing and tracking radiation survey schedules and documents
  • Provide on-call support on weekends/holidays
Requirements:
  • Bachelor's degree
  • 2 years of experience in operations support
  • Ability to work weekends and holidays on a need basis
  • Proficiency in MS Office (Outlook, Word, Excel, PowerPoint, Teams)
  • Excellent customer service skills
  • Problem-solving and critical thinking skills combined with situational awareness and adaptability in the face of challenging circumstances
  • Strong attention to detail
  • Ability to obtain and retain a Public Trust clearance
Benefits:

As a 100% employee-owned company, we offer a comprehensive benefits package, including an employee stock ownership plan (ESOP), 401k plan with Roth option, paid time off, holidays, comprehensive medical, dental, and vision plans, company-paid Life & AD&D insurance plan, Employee Assistance Program, Wellness Resources, and company-paid training and development program.

We are committed to creating a workplace that is agile, innovative, and supportive of our employee-owners. Join us in our mission to deliver exceptional services to our clients and make a difference in the lives of our employees.



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