Dunkin Assistant Manager

1 week ago


Alexandria, Virginia, United States Gilligan Company LLC Full time
About the Role

We are seeking a highly motivated and experienced Assistant Restaurant Manager to join our team at Gilligan Company LLC. As a key member of our management team, you will be responsible for supporting the Restaurant Manager and Shift Leaders in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Leadership and Team Management
    • Recruit, hire, onboard, and develop restaurant team members
    • Assist team and shift lead performance appraisal process
    • Coach restaurant team members to drive sales, improve profitability, and guest satisfaction
  • Operational Excellence
    • Support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies, and procedures
    • Ensure brand standards, recipes, and systems are executed
    • Oversee brand training programs, schedule, train, validate, certify team, and shift lead staff
  • Customer Focus
    • Create and maintain a guest-focused culture in the restaurant
    • Review guest feedback results and implement action plans to drive improvement
    • Communicate restaurant priorities, goals, and results to restaurant team members
  • Financial Management
    • Control costs to help maximize profitability
    • Manage cash over/short in the restaurant and ensure team members are following franchisee's cash management policies
Requirements
  • Education and Experience
    • Basic computer skills
    • Fluent in spoken and written English
    • Basic math and financial management
    • Previous leadership experience in retail, restaurant, or hospitality
  • Key Competencies
    • Good analytical skills and business acumen
    • Works well with others in a fun, fast-paced team environment
    • On-time, demonstrates honesty, and positive attitude
    • Willingness to learn and embrace change
    • Ability to train and develop a team
    • Guest-focused
    • Time management
    • Problem-solving
    • Motivating others
Working Conditions

The Assistant Restaurant Manager will be required to stand for long periods, perform repetitive motions, and lift packages as needed. The working environment will be fast-paced and dynamic, with a focus on delivering exceptional customer experiences.



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