Program Manager

5 days ago

Cary, North Carolina, United States Q2 Full time

About the Role:

Q2 is seeking a skilled Program Manager to oversee the implementation of our mobile banking platform and technology solutions for our clients. This is a hybrid project management and technical implementation role that involves working closely with clients to understand their business requirements and expectations.

Key Responsibilities:

  • Proactively lead clients through the project lifecycle and effectively articulate implementation objectives.
  • Serve as a central point of contact for external clients to plan and manage project tasks.
  • Partner with clients to understand business requirements and expectations.
  • Create and maintain a documented project schedule; keep complete records of every project, including deliverables, change control, action items, issues, and risk monitoring.
  • Following established workflows and processes, utilize project management tools to manage both internal and external resources to facilitate project deliverables.
  • Obtain necessary information for project deliverables and approvals.
  • Direct project resources to complete tasks in a timely manner.
  • Work closely with the client and team to problem solve issues that arise.
  • Communicates verbal and written project status to both customers and internal teams.
  • Raise project issues and risks and drive execution of mitigation plans.
  • Attend project and client meetings, taking detailed notes and coordinating next steps.
  • Coordination, planning, and supporting resources with onsite/milestone activities.
  • Deliver solutions within defined timelines while following Q2 project standards.
  • Oversees successful transition of clients from implementation to go-live.
  • Accountable for closing out projects and transitioning clients to Support.

Requirements:

  • Typically requires a bachelor's degree and a minimum 5+ years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
  • Project Management Methodology exposure preferred (PMP or PMI).
  • Familiarity with enterprise software deployment architecture and methodologies.
  • Experience building documentation and project plans using Excel, MS Project, and MS PowerPoint.
  • Experience managing client expectations with a Client first attitude and commitment to satisfaction.
  • Ability to organize and execute multi-facet software deployments.
  • Capable of assessing project risks and mitigations.
  • Ability to convey technical concepts to business-oriented banking project teams and interact with technical internal resources.
  • Possess project leadership qualities.
  • Strong written and oral communication skills with excellent people and teamwork skills.
  • Ability to remain calm, diplomatic, and cooperative under stressful conditions.
  • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.
  • Ability to travel 15% to client sites.
  • Financial Services and enterprise software experience preferred.

What We Offer:

  • Hybrid Work Opportunities.
  • Flexible Time Off.
  • Career Development & Mentoring Programs.
  • Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents.
  • Community Volunteering & Company Philanthropy Programs.
  • Employee Peer Recognition Programs – "You Earned it".

About Q2:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

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