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Customer Loyalty Manager

2 months ago

Englewood, Colorado, United States DISH Full time
About the Role

We are seeking a highly skilled Customer Loyalty Manager to join our team at DISH. As a key member of our marketing and advertising team, you will play a critical role in driving customer loyalty and retention initiatives.

Key Responsibilities
  • Develop and Implement Retention Strategies: Guide your team to uncover new opportunities and potential business risks, and drive identified actions to optimize customer loyalty.
  • Lead Critical Thinking and Analytic-Based Problem Solving: Coach your team through critical thinking scenarios, leveraging data into insights, and driving business decisions with a consulting mindset.
  • Drive Financial Modeling and Strategic Retention Offers: Leverage financial modeling to develop strategic retention offers and enhance profitability within Retention operations.
  • Lead Loyalty-Based AI/ML Initiatives: Spearhead the development of Loyalty-based AI/ML initiatives to generate churn mitigation with new and creative approaches.
  • Support Team Project Management: Support team project management including all phases of opportunity identification, recommendation, implementation, and refinement.
  • Develop Cross-Department Partnerships: Generate and leverage a robust repertoire of cross-department partnerships to inform and implement a variety of effective retention solutions.
  • Communicate Complex Storylines and Data-Driven Recommendations: Effectively communicate complex storylines and data-driven recommendations up to the SVP and President levels.
  • Stay Up-to-Date with Industry Trends: Be an industry expert, understand competitive strategies and their impact on the Video Services business.
  • Technical Skills: Be able to read, review, and understand the SQL codes and Tableau reports used by your team to support reconciliation and further technical development of your team.
About You

We are looking for a highly skilled and experienced Customer Loyalty Manager to join our team. The ideal candidate will have a strong background in data-driven analytics and strategy, with a proven track record of driving customer loyalty and retention initiatives.

The successful candidate will have a Bachelor's degree in a relevant field, with 2+ years of experience managing or leading an analytic-based team. A Master's degree in a relevant field is a plus.

The candidate will also have a strong understanding of SQL, Tableau, and Excel, with experience developing analytic models and dynamic reports that drive business direction and insights.

We offer a competitive salary range of $83,950.00/Year - $119,900.00/Year, as well as a comprehensive benefits package, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.