Wireless Customer Service Representative

2 weeks ago


Englewood, Colorado, United States DISH Network L.L.C Full time
Job Summary

We are seeking a highly skilled Wireless Customer Service Representative to join our team at DISH Network L.L.C. As a key member of our Customer Experience Team, you will be responsible for providing exceptional customer service and support to our wireless customers.

Key Responsibilities
  • Provide quality customer service and support to wireless customers via phone, chat, and email
  • Activate and troubleshoot wireless devices and services
  • Upsell and cross-sell wireless products and services to customers
  • Identify and resolve customer issues in a timely and professional manner
  • Collaborate with team members to achieve customer satisfaction and loyalty goals
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer service experience in a wireless or telecommunications environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Availability to work a variety of shifts, including evenings and weekends
What We Offer
  • Competitive hourly rate
  • Opportunities for career advancement and professional growth
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with company match
  • Tuition reimbursement and education assistance


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