Order Management Analyst
2 weeks ago
Division 10 Personnel is collaborating with a leading manufacturer in the region to identify a qualified candidate for the position of Order Management Analyst. This role is essential for ensuring the smooth operation of the Order to Cash (OTC) processes.
The Order Management Analyst will act as the Subject Matter Expert for all aspects of the OTC workflow. This individual will be responsible for providing insights and implementing strategies aimed at minimizing or eliminating recurring issues.
Key Responsibilities:
- Evaluating and monitoring business process metrics and discrepancies.
- Suggesting enhancements to optimize the complete OTC workflow.
- Conducting root cause analysis to identify system-related issues.
- Resolving SAP exceptions promptly.
- Focusing on primary KPIs and time to resolution through sustainable process enhancements.
- Utilizing reports for effective problem-solving.
The ideal candidate will play a crucial role in collaborating with cross-functional teams and will work closely with management to establish and uphold standard operating procedures that effectively address the overall system performance.
Qualifications:
- Bachelor's degree or equivalent professional experience.
- A minimum of 3 years of experience in a related position.
- Familiarity with standard operating procedures and SAP system processes.
- Experience with comprehensive OTC workflows, including dealer ordering processes, inventory management, material movement, invoicing, and supporting data for SAP (SD-OTC) problem-solving initiatives.
- Strong verbal and written communication abilities.
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