Operations Coordinator

3 weeks ago


Beckley, West Virginia, United States H&R Block Full time
Job Title: Operations Admin

We are seeking a highly organized and detail-oriented Operations Admin to join our team at H&R Block. As an Operations Admin, you will provide administrative support to our district offices, ensuring seamless operations and exceptional customer service.

Key Responsibilities:
  • Provide administrative support to district offices, including ordering supplies, managing invoices, and coordinating with team members.
  • Serve as a single point of contact for technical support, resolving customer issues and escalating concerns to management as needed.
  • Utilize software solutions and computer systems to track customer contacts, resolve issues, and maintain accurate records.
  • Communicate effectively with internal and external customers, providing clear and concise information to resolve concerns and meet customer needs.
  • Adapt to changes in user demands, work environment, and processes, ensuring seamless operations and customer satisfaction.
Requirements:
  • High school diploma or equivalent required.
  • 1-3 years of administrative experience, with a focus on customer service and technical support.
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Proficiency in Microsoft operating systems, networking connectivity, and software applications.
About H&R Block:

H&R Block is a leading provider of tax preparation and financial services, committed to helping individuals and businesses achieve financial success. We value diversity, inclusion, and customer satisfaction, and are proud to be an equal opportunity employer.



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