Customer Service Representative

1 week ago


Scottsdale, Arizona, United States Ccmcnet Full time

About Ccmcnet

Ccmcnet is a leading provider of community association management services, dedicated to delivering exceptional customer experiences and building strong relationships with our clients.

Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team as a Senior Customer Service Specialist. In this role, you will be responsible for providing outstanding customer service to internal and external clients, resolving complex issues, and providing administrative support to our Account Receivable Team.

Key Responsibilities

  • Provide exceptional customer service to internal and external clients via phone, email, and in-person interactions
  • Resolve complex customer issues in a timely and professional manner
  • Provide administrative support to the Account Receivable Team, including data entry, filing, and other tasks as needed
  • Develop and maintain a thorough understanding of our company's policies and procedures to effectively resolve customer issues
  • Act as a primary escalation agent for complex customer issues
  • Participate in special projects and initiatives as identified by management

Requirements

  • Minimum of one year of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office and data entry software
  • Knowledge of community association management and customer service principles

What We Offer

Ccmcnet offers a comprehensive benefits package, including medical, dental, and life insurance, company-matching 401(k) contributions, flexible spending accounts, paid vacation and holiday time, and an employee assistance program.



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