Souvenir Operations Manager

7 days ago


Chicago, Illinois, United States Photogenic Full time
About Photogenic

Photogenic is a leading provider of unique souvenir photography solutions, partnering with retail locations, tourist attractions, and destinations across North America to create millions of holiday and souvenir experiences for children and families every year.

Job Summary

We are seeking an experienced Operations Manager to oversee our daily photo operations at the Field Museum and Shedd Aquarium, driving profitability and efficiency at each venue. As a key member of our team, you will lead, develop, and motivate our local team to achieve personal, professional, and company goals.

Key Responsibilities
  • Promote a Positive Work Environment: Foster a collaborative and inclusive work environment that reflects our core values and policies.
  • Manage Schedules and Labor: Optimize labor to ensure all locations are staffed for success, manage schedules, and assign duties as needed.
  • Staffing and Training: Determine staffing requirements, assist with hiring, onboarding, and training, and ensure that all team members are equipped to provide world-class guest service.
  • Operations Management: Ensure daily operations are maintained as scheduled, coordinate field personnel, equipment, and manage inventory of supplies.
  • Sales and Revenue Growth: Create and reinforce a sales culture within the location, ensuring team members are knowledgeable, following proper cash handling procedures, and maximizing sales potential to reach daily and monthly targets.
  • Vendor Relations: Establish and maintain positive and successful vendor relations with staff at all locations.
  • Guest Service and Recovery: Address and resolve customer concerns or service failures appropriately to ensure optimal guest experiences and recovery.
Requirements
  • Positive Attitude and Strong Work Ethic: Demonstrate a positive attitude and strong work ethic, with a strong ability to work independently and as part of a team.
  • Excellent Time Management and Problem-Solving Skills: Possess excellent time management and problem-solving skills, with the ability to use good judgment and make strong, independent decisions.
  • Industry Experience and Supervisory Skills: Have direct industry experience and previous supervisory/management experience, with a strong ability to develop and motivate team members.
  • Physical Demands: Be able to lift and carry equipment up to 50 pounds and stand for prolonged periods of time.
What We Offer
  • Comprehensive Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision benefits, as well as wellness and mental health programs through Blue Cross Blue Shield.
  • PTO and 401K Matching: Receive PTO and 401K matching (after 1 year of employment), as well as free photos for friends and family.


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