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Customer Service Ambassador

2 months ago


Madison, Alabama, United States Best Western Plus Madison - Huntsville Hotel Full time

We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at the Best Western Plus Madison - Huntsville Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests and ensuring a seamless check-in and check-out experience.


The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds. If you are a people person with a passion for delivering outstanding customer service, we encourage you to apply.


Key Responsibilities:


  • Greet every guest with a warm and welcoming smile
  • Assist guests with the registration process, ensuring accuracy and efficiency
  • Anticipate the needs of guests and provide personalized service
  • Respond to guest concerns and resolve issues promptly and professionally
  • Maintain accurate records of registration and payment information
  • Ensure compliance with health and quality standards

Requirements:


  • High School Diploma/GED required
  • Familiarity with hospitality industry standards and best practices
  • Knowledge of front desk operations and procedures
  • Proficient in English; knowledge of other languages is a plus
  • Ability to work in a fast-paced environment and adapt to changing situations

What We Offer:


  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment