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Customer Service Ambassador
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at the Best Western Plus Madison - Huntsville Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests and ensuring a seamless check-in and check-out experience.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds. If you are a people person with a passion for delivering outstanding customer service, we encourage you to apply.
Key Responsibilities:
- Greet every guest with a warm and welcoming smile
- Assist guests with the registration process, ensuring accuracy and efficiency
- Anticipate the needs of guests and provide personalized service
- Respond to guest concerns and resolve issues promptly and professionally
- Maintain accurate records of registration and payment information
- Ensure compliance with health and quality standards
Requirements:
- High School Diploma/GED required
- Familiarity with hospitality industry standards and best practices
- Knowledge of front desk operations and procedures
- Proficient in English; knowledge of other languages is a plus
- Ability to work in a fast-paced environment and adapt to changing situations
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment