Customer Service Representative

1 week ago

Madison, Alabama, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.

Key Responsibilities
  • Provide excellent customer service, ensuring a positive shopping experience for all customers
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet or exceed sales goals, consistently delivering high levels of customer satisfaction
  • Stay up-to-date on product knowledge, features, and benefits, making informed recommendations to customers
  • Maintain a clean and organized store environment, ensuring a safe and welcoming space for customers
  • Collaborate with colleagues to achieve sales goals, share knowledge, and support each other in providing exceptional customer service
Requirements
  • Must be at least 18 years old and legally authorized to work in the country of employment
  • Must be able to lift up to 50 pounds frequently and up to 70 pounds occasionally, with or without reasonable accommodation
  • Must be willing to work a variety of shifts, including evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
  • Valid driver's license and reliable transportation
  • High school diploma or equivalent, with a minimum of one year of experience in a retail or customer service role
  • Previous experience working with paint and paint-related products, as well as operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in multiple languages, including Spanish
About Sherwin-Williams

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, where they can grow and develop their skills. We offer a competitive compensation package, comprehensive benefits, and opportunities for advancement.

We are an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.

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