Branch Operations Manager
3 weeks ago
Trax Credit Union is seeking a highly skilled and experienced Branch Operations Manager to join our team. As a key member of our branch operations team, you will be responsible for ensuring the smooth functioning of our branch and providing exceptional member service.
Key Responsibilities:
- Assist the Branch Manager with branch operations, including member service, staff supervision, and cash handling.
- Oversee the cash operations of the branch, including balancing the vault and ordering cash.
- Function as a teller or vault teller, performing daily balancing, reports, and Safe Deposit Box administration.
- Identify prospects and utilize sales skills to develop new business or refer prospects to appropriate officers.
- Contribute to reaching loan, new account, and sales goals set for the branch.
- Open new accounts within credit union parameters.
- Identify fraudulent activity to prevent potential loss.
- Read and interpret credit bureau reports and explain information to members as needed.
- Originate, process, and close loans.
- Maintain friendly, professional relationships with members, staff, and supervisors.
- Develop staff in technical topics, sales, and people skills.
- Ensure security of the branch at all times.
- Take initiative for self-directed training and acquire skills to enhance personal performance.
- Register with NMLS and maintain registry annually in compliance with the S.A.F.E. Act.
- Promote and protect the interests of the credit union at all times.
- Perform duties in compliance with regulatory requirements.
Requirements:
- 3+ years' experience in a financial institution.
- 1+ years' experience selling both in person and over the phone.
- 1+ years of cash handling experience.
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