Client Service Specialist

2 days ago


CA United States NurseCore Full time
Client Service Specialist – Home Care

NurseCore is seeking a skilled Client Service Specialist to join our Santa Barbara home care and staffing office. As a national leader in home care and medical staffing services, we offer competitive compensation and opportunities for career growth.

Responsibilities
  • Coordinate home care referrals, ensuring timely and effective authorization.
  • Assign qualified personnel to cases, including rescheduling cancellations and ensuring adequate staffing.
  • Support recruitment efforts, including interviewing and hiring field staff to meet growing census demands.
  • Ensure compliance with licensure and credentialing requirements.
  • Counsel field employees on non-clinical matters, addressing any issues or concerns.
  • Investigate and resolve complaints and service failures, ensuring prompt and effective resolution.
Qualifications
  • High school graduate with an associate degree in a related field or equivalent experience; a college degree is strongly preferred.
  • At least one year of experience in a service-related industry, with a focus on problem-solving skills in a patient care setting.
  • Previous experience in home care or medical staffing, with commercial insurance and private pay experience preferred.


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