CSC Portal Support Specialist

1 week ago


West Mifflin, Pennsylvania, United States New York Life Insurance Company Full time
Job Overview

The CSC Portal Support Specialist plays a vital role in delivering exceptional client-facing support for portal-related inquiries. This position involves addressing various issues such as user registration, password resets, account access, and navigation difficulties. You will also create and manage technical support tickets as needed, ensuring timely resolution while adhering to service and quality standards.

Key Responsibilities

Handle inbound phone calls via a computerized telephone system.
Manage internal and external requests through a shared inbox.
Assist users with portal-related issues, including registration, password resets, and navigation.
Troubleshoot and resolve user issues efficiently.
Accurately document call interactions in line with Standard Operating Procedures.
Open and follow up on technical support tickets as necessary.
Gather and research data to address customer inquiries thoroughly.
Collaborate with team members to achieve shared results.
Prioritize tasks to ensure completion within specified time frames.
Consistently meet job performance expectations, demonstrating reliability and accountability.
Adhere to NYL corporate compliance policies, including privacy and ethics standards.
Deliver service excellence through empathy, courtesy, patience, and professionalism in all customer interactions.
Actively contribute to the team's service and quality objectives.
Maintain open communication with peers, business partners, and management regarding compliance and work-related matters.
Achieve and maintain individual and team quality and adherence scores.
Take ownership of assigned tasks and responsibilities

Requirements

High school diploma, or GED from an accredited school required.
Excellent verbal and written communication skills
Strong organizational skills
Growth-mindset and ability to adapt to change
Customer Service oriented
Ability to work in a fast-paced environment
Strong interpersonal skills
Individual contributor as well as team player
Possesses a high level of attention to detail
Working knowledge of Microsoft Office

Technology

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.
Under certain circumstances, will consider a remote option.


  • West Mifflin, Pennsylvania, United States Computer Task Group, Inc Full time

    Job OverviewCTG is seeking a highly skilled Sales Support Specialist to join our team in Pittsburgh, PA.This 12-month contract position offers a competitive hourly rate of $25-35 and the opportunity to work with a dynamic commercial team.Key Responsibilities:Provide sales and marketing support to the commercial team, including pricing and margin analysis,...

  • Retail Associate

    1 week ago


    West Mifflin, Pennsylvania, United States Sam's Club Full time

    Job Summary: We are seeking a highly motivated and detail-oriented Maintenance and Cleaning Specialist to join our team at Sam's Club. As a key member of our facilities team, you will be responsible for maintaining a safe and clean environment for our members and associates. Key Responsibilities: Maintain a clean and safe environment by sweeping, mopping,...


  • West Mifflin, Pennsylvania, United States Wyndy LLC Full time

    Job Summary:We are seeking a dedicated and compassionate individual to join our team as an After-School Support Specialist in West Mifflin, PA. As a key member of our after-school program, you will provide guidance and support to students during their after-school hours, fostering a positive and safe environment that promotes learning and social...


  • West Mifflin, Pennsylvania, United States ESS Full time

    About the OpportunityThis is a unique chance to work with the West Mifflin Area School District as a paraprofessional, providing essential support to students with special needs.Key ResponsibilitiesAssist the classroom teacher in delivering instruction and reinforcing learning for individual students or small groups.Help with classroom management and...


  • West Mifflin, Pennsylvania, United States Community College of Allegheny County Full time

    Job Title: Enrollment Success NavigatorJob Summary:As an Enrollment Success Navigator, you will play a vital role in supporting students throughout their academic journey. Your primary responsibility will be to provide personalized guidance and support to students enrolled in developmental coursework, helping them navigate the college enrollment process and...


  • West Mifflin, Pennsylvania, United States IntelyCare Full time

    Job Summary: As a Certified Nursing Assistant (CNA) at IntelyCare, you will provide high-quality nursing care to residents in post-acute facilities. Your responsibilities will include measuring and monitoring vital signs, observing residents, and reporting any concerns to the nursing team. You will also serve meals, assist with daily living activities, and...


  • West Mifflin, Pennsylvania, United States Corporate Air LLC Full time

    Job DescriptionCorporate Air LLC is seeking a highly skilled and organized Administrative Coordinator to provide individual support to our President.Responsibilities:* Coordinates and schedules appointments for the President* Provides administrative assistance, including writing and editing documents, drafting communications, and preparing records* Maintains...


  • West Mifflin, Pennsylvania, United States Corporate Air LLC Full time

    Job SummaryCORPORATE AIR LLC is seeking a highly organized and detail-oriented Administrative/Personal Assistant to provide exceptional support to our President.Key ResponsibilitiesCoordinate and schedule appointments, meetings, and events for the President, ensuring seamless execution and timely follow-up.Provide administrative assistance, including...


  • West Mifflin, Pennsylvania, United States Leidos Full time

    Job Title: Maritime Power Plant Training SpecialistLeidos is seeking a highly skilled Maritime Power Plant Training Specialist to join our team in West Milton, NY or West Mifflin, PA.Job Summary:We are looking for a seasoned professional with expertise in nuclear power plant operations and training to support the US Navy's training programs. As a Maritime...


  • West Mifflin, Pennsylvania, United States Valvoline Instant Oil Change Full time

    Join Our Team as a Vehicle Service SpecialistWe are seeking a skilled and enthusiastic Vehicle Service Specialist to join our team at Valvoline Instant Oil Change. As a key member of our team, you will play a vital role in providing top-notch customer service while performing preventative maintenance services for our guests' vehicles.Key...


  • West Mifflin, Pennsylvania, United States ALSTOM Full time

    Job SummaryWe are seeking a skilled Procurement Specialist to join our team at Alstom. The successful candidate will be responsible for setting up full supplier selection processes, deploying commodities strategies, and ensuring project execution aligns with Quality Cost Delivery & Technical (QCDT) objectives.Main ResponsibilitiesEstablish and manage...


  • West Chester, Pennsylvania, United States Senior Living Recruiting Specialist Full time

    Unlock Your Potential in Senior CareWe're seeking a compassionate and dedicated Certified Nursing Assistant to join our team at Senior Living Recruiting Specialist. As a key member of our care team, you'll play a vital role in providing exceptional support to our residents, ensuring their physical, emotional, and social needs are met.Key...


  • West Mifflin, Pennsylvania, United States Naval Nuclear Laboratory Full time

    Job Title: Computer Operator, SpecialistAt the Naval Nuclear Laboratory, we are seeking a highly skilled Computer Operator, Specialist to join our team. As a key member of our Data Center Operations team, you will be responsible for providing users with media center services and technical support, while ensuring the safe and reliable operation of our...


  • West Mifflin, Pennsylvania, United States Comfort Keepers - Pittsburgh Full time

    pbAbouttheRole:/b/ppCaregiversatComfortKeepers-Pittsburghprovideone-on-onesupporttoseniorsintheirhomes,helpingwithdailylivingtasksandfosteringmeaningfulrelationships./ppbResponsibilities:/b/pulliAssistwithpersonalcareanddailyactivities/liliDevelopstrongbondswithseniorsandtheirfamilies/liliProvidetransportationtoappointmentsanderrands/liliWorkflexibleschedule...


  • West Mifflin, Pennsylvania, United States UPMC Full time

    Job Summary:UPMC Home Health is seeking a skilled Registered Nurse to provide high-quality patient care in the comfort of their homes. As a Nurse Care Specialist, you will work collaboratively with our team of healthcare professionals to deliver personalized care to patients in the Brentwood and Southside areas.Responsibilities:Establish patient plans of...

  • Mechanical Engineer

    2 weeks ago


    West Mifflin, Pennsylvania, United States Edgewater Technical Associates Full time

    Radiological Shipping Container SpecialistEdgewater Technical Associates is seeking a highly skilled Mechanical Engineer to join our Shipping Container Recapitalization team. The successful candidate will perform engineering evaluations in support of the design, analysis, or testing of new radiological shipping containers or shipping container support...


  • West Mifflin, Pennsylvania, United States ALSTOM Full time

    At Alstom, we're committed to creating a greener and smarter mobility future. As a Maintenance Technician - Equipment Specialist, you'll play a crucial role in ensuring our facilities and equipment run smoothly.Key Responsibilities:Monitor and maintain all equipment on site, adhering to maintenance plans and schedules.Update PMs and other documents,...

  • Sales Associate

    1 week ago


    West Mifflin, Pennsylvania, United States Commonwealth of Pennsylvania Full time

    Job SummaryWe are seeking a motivated and customer-focused Sales Associate to join our team as an Intermittent Liquor Store Clerk at our Fine Wine & Good Spirits store in West Mifflin, PA. As a Sales Associate, you will be responsible for providing exceptional customer service, assisting customers with product selection, and maintaining a clean and...


  • West Mifflin, Pennsylvania, United States Naval Nuclear Laboratory Full time

    About UsThe Naval Nuclear Laboratory is a national asset dedicated to the Naval Nuclear Propulsion Program. We rely on the dedication and innovation of our nearly 8,000 engineers, scientists, technicians, and support personnel.Job DescriptionWe are seeking a highly skilled Radiological Controls Specialist to join our team. The successful candidate will be...


  • West Mifflin, Pennsylvania, United States Naval Nuclear Laboratory Full time

    About UsThe Naval Nuclear Laboratory is a national asset dedicated to the Naval Nuclear Propulsion Program. We rely on the dedication and innovation of our engineers, scientists, technicians, and support personnel.Job DescriptionWe are seeking an experienced technician to join the Data Center Operations team. As a Computer Systems Specialist, you will...