Cisco PBX Systems Engineer

2 weeks ago


Meade, United States Competitive Range Solutions LLC Full time

Company Overview:
Competitive Range Solutions LLC collaborates with government entities to strategize and implement intricate, IT-driven, and mission-critical capabilities. Our mission is to foster your professional growth while engaging in stimulating projects within a supportive and cooperative environment.

Position Summary:
We are seeking a skilled and knowledgeable System Engineer specializing in Cisco PBX (VoSIP) to lead and oversee the executive support group for our programs. The ideal candidate will demonstrate their experience in a Department of Defense (DoD) context and their ability to effectively integrate within a multi-contractor government team.

Key Responsibilities:

  • Oversee the operation, maintenance, and enhancement of voice communication services to guarantee secure and uninterrupted telecommunications.
  • Administer and sustain government-provided Cisco PBX systems, VoIP, VoSIP, ACD, and all related telecommunications management systems around the clock.
  • Design and implement a thorough preventive maintenance strategy to keep all voice infrastructure updated with the latest patches, vendor enhancements, and security/compliance standards.
  • Continuously assess the performance of voice systems and infrastructure, taking necessary corrective measures to ensure peak functionality.
  • Quickly address customer incident tickets, restoring systems and services to full operational status with minimal disruption.
  • Maintain and revise all pertinent documentation, ensuring compatibility of systems with long-distance, local exchange networks, and central office connections via SIP or TDM.
  • Collaborate closely with Long-Distance and Local Exchange Carriers and government stakeholders regarding current and future numbering plans and technology provisions.
  • Provide technical and project management assistance for voice-related projects, including PBX analysis/implementations, VoIP technical design, and troubleshooting of wireless products.
Qualifications:
  • Active Secret Clearance.
  • Minimum of 5 years of experience in managing and maintaining Cisco PBX systems.
  • Extensive knowledge of Cisco PBX, VoIP, VoSIP, and TDM technologies.
  • Comprehensive understanding of telecommunications, networking, and IT infrastructure.
  • Expertise in government telecommunications systems and standards.
  • Experience in preventive maintenance programs and system diagnostics.
  • Strong communication and customer service abilities, with a capacity to consult with diverse stakeholders.
Education and Certifications:
  • Bachelor's degree in Computer Information Systems, Computer Science, Engineering, or a related discipline.
  • Master's degree is preferred.
  • Cisco certifications (e.g., CCNP, CCIE) or equivalent.
  • Experience with military or government communication systems.
  • Familiarity with the DoD environment and its requirements.


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