Cisco PBX Systems Engineer
2 weeks ago
Company Overview:
Competitive Range Solutions LLC collaborates with government entities to design and implement intricate, IT-driven, and mission-critical capabilities. Our mission is to enhance your professional growth while engaging in stimulating projects within a supportive and cooperative environment.
Position Summary:
We are seeking a skilled and knowledgeable System Engineer specializing in Cisco PBX (VoSIP) to lead and oversee the executive support group of our program. The ideal candidate will have a proven track record in a Department of Defense (DoD) customer setting and demonstrate effective collaboration within a multi-contractor government team.
Key Responsibilities:
- Oversee the operation, maintenance, and enhancement of voice communication services to guarantee secure and uninterrupted telecommunications.
- Administer and sustain government-provided Cisco PBX systems, VoIP, VoSIP, ACD, and all related telecommunications management systems on a 24/7 basis.
- Design and implement a thorough preventive maintenance strategy to ensure all voice infrastructure is updated with the latest patches, vendor upgrades, and compliance/security standards.
- Continuously assess the performance of voice systems and infrastructure, taking necessary corrective measures to maintain optimal functionality.
- Respond swiftly to customer incident reports, restoring systems and services to full operational status with minimal disruption.
- Maintain and revise all pertinent documentation, ensuring compatibility of systems with long-distance, local exchange networks, and central office connections via SIP or TDM.
- Collaborate closely with Long-Distance and Local Exchange Carriers and government stakeholders regarding current and future numbering plans and technology provisions.
- Provide technical and project management assistance for voice-related projects, including PBX analysis/implementations, VoIP technical design, and troubleshooting of wireless products.
- Active Secret Clearance.
- Minimum of 5 years of experience in managing and maintaining Cisco PBX systems.
- Extensive knowledge of Cisco PBX, VoIP, VoSIP, and TDM technologies.
- Comprehensive understanding of telecommunications, networking, and IT infrastructure.
- Familiarity with government telecommunications systems and standards.
- Experience in preventive maintenance and system troubleshooting.
- Strong communication and customer service skills, with the ability to engage with various stakeholders.
- Bachelor's degree in Computer Information Systems, Computer Science, Engineering, or a related discipline.
- Master's degree is preferred.
- Cisco certifications (e.g., CCNP, CCIE) or equivalent.
- Experience with military or government communication systems.
- Understanding of the DoD environment and requirements.
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