Biller IV Customer Service Representative

4 days ago

Anaheim, United States University of California Full time
Job Summary

We are seeking a highly skilled Biller IV Customer Service Representative to join our team at the University of California, Irvine. As a key member of our revenue cycle team, you will be responsible for resolving complex accounts and providing exceptional customer service to patients, physicians, and payers.

Key Responsibilities
  • Work on Outbound Dialer and answer incoming phone calls from patients and vendors regarding self-pay, unfunded/underfunded, and balance after accounts for physicians and hospital receivables.
  • Effectively review and process credit card payments collected via phone, and transfer between payer buckets in accordance with appropriate contract or program guidelines.
  • Interpret and apply financial policies and guidelines for both professional and facility, related to assigned self-pay and unfunded, and underfunded patients function.
  • Accurately document all conversations and actions into the HIS system, and take appropriate follow-up actions and set follow-up timeframes.
Requirements
  • Skilled at using computerized systems and applications to maintain/update patient accounting information.
  • Excellent computer skills, including proficiency in Microsoft Office and other relevant software.
  • Excellent communication and customer service skills, with the ability to effectively interact with PFS staff, PBG Staff, and standalone physician billing offices.
  • Good math skills to accurately perform a variety of calculations related to patient accounting.
  • Advanced knowledge of revenue cycle processes, including hospital and physician receivables, and analytical skills to research and explain patient balances.
Preferred Qualifications
  • Knowledge of University and medical center organizations, policies, procedures, and forms.
  • Bilingual in English and Spanish.
What We Offer

We offer a competitive salary and benefits package, including medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. We are committed to attracting and retaining a diverse workforce and strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

Please note that the University of California, Irvine is an Equal Opportunity/Affirmative Action Employer and is committed to attracting and retaining a diverse workforce. We are an E-Verify employer and require all applicants to provide proof of work authorization.

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