IT Support Specialist

1 week ago


Melville, New York, United States Wilen Full time
Job Overview

We are seeking a skilled IT Help Desk Support Technician to join our Information Technology Department. This role is responsible for providing daily technical support functions, including troubleshooting, resolving issues, and maintaining desktop computer systems.

Key Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to desktop computer systems, software, and hardware.
  • Investigate, prioritize, and timely resolve requests for assistance from all users and maintain log of service calls, client requests, and their dispositions.
  • Install, configure, upgrade, and repair PC and MAC workstations, mobile devices, and related equipment.
  • Assist with installation and maintenance of network hardware and cabling as required.

Requirements

  • Bachelor's degree in Computer Science or related field, or equivalent experience.
  • 2-3 years' experience supporting Windows and Mac desktops, laptops, and mobile devices.
  • Proficient in basic system administration tools and concepts.
  • Knowledge of mainstream Microsoft desktop applications on PC and MAC platforms.
  • A+ and Microsoft certifications preferred.
  • Ability to move and lift common office equipment such as monitors, desktops, and other computer hardware.
  • Willingness to work evenings and weekends as required.

What We Offer

  • Competitive hourly rate: $21.00 - $24.00 per hour, depending on experience.
  • Health insurance coverage (Medical, Dental, Vision).
  • Paid holidays and paid time off (PTO).
  • 401(k) retirement plan.
  • Other benefits may apply.

About Us

Wilen is a leading agency providing strategic direct marketing solutions for national brands. We leverage innovative variable data technology to turn concepts into finished digital and physical products.


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