Customer Service Manager Trainee

2 weeks ago

Ossipee, New Hampshire, United States Hannaford Supermarkets Full time
Job Summary

Hannaford Supermarkets is seeking a highly motivated and detail-oriented Customer Service Manager Trainee to join our team. As a key member of our management team, you will be responsible for leading and directing others, developing product knowledge, and ensuring exceptional customer service.

Key Responsibilities
  • Lead and direct others to achieve business objectives
  • Develop and maintain product knowledge in all areas of assigned department
  • Ensure exceptional customer service and resolve customer complaints
  • Manage department operations in accordance with established standard practices
  • Maintain a neat and well-groomed personal appearance at all times
  • Actively recognize and reward associates who deliver great service
  • Use company tools such as financial reports, scheduling, and productivity systems
  • Communicate effectively with the store manager and throughout the organization
  • Maintain merchandising techniques and layouts consistent with company standards
  • Support company safety standards and maintain a safe work environment
Requirements
  • Ability to lead and direct others
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
  • Good interpersonal skills and desire to work in a team environment
  • Effective communication and customer service skills
  • Ability to meet minimum age requirements
Preferred Requirements
  • Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations
  • Direct work flow of assigned department associates
  • Ensure product produced meets company standards
  • Oversee the assigned areas including rotation of all products
  • Process administrative paperwork and maintain accurate department records
  • Order and maintain inventory control in order to maximize sales and limit shrink issues
  • Use good judgment in the delegation, assignment, and follow up required for efficient performance of the department
  • Maintain effectiveness of department's staffing, scheduling, and financial results
Physical Requirements
  • Lift cases or packages of products weighing 1-40 lb. frequently and 100 lb. on occasion
  • Meet established volume activity standards
  • Stand or walk 100% of the time
  • Perform repetitive grasping, twisting, reaching, and hand/arm motions
  • Be able to handle a variety of substances associated with cleaning and packaging materials
  • Use hands continuously to feel objects, and use tools and equipment to cut and prepare products
  • Frequent bending
Equal Opportunity Employer

Hannaford Supermarkets provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

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