Customer Service Assistant Manager

2 days ago

Ossipee, New Hampshire, United States Hannaford Supermarkets Full time
About the Role

Hannaford Supermarkets is seeking a highly skilled and experienced Customer Service Assistant Manager to join our team. As a key member of our Front End Operations team, you will be responsible for ensuring exceptional customer service and driving sales growth.

Key Responsibilities
  • Lead and manage a team of customer service representatives to deliver outstanding customer experiences.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Ensure compliance with company policies and procedures, including anti-money laundering regulations.
  • Collaborate with the Manager of Customer Service to achieve business objectives.
  • Provide coaching and training to team members to enhance their skills and knowledge.
Requirements
  • A high school graduate or equivalent preferred.
  • Strong understanding of store operations and merchandising techniques preferred.
  • Effective communication, customer service, and selling skills.
  • Must have effective interpersonal and organizational skills.
  • Desire and ability to lead and manage a team.
Physical Requirements
  • Ability to use computers and other communication systems required, performing all job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
  • Stand 100% of the time with occasional walking short distances.
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine, scanner, computer, and calculator.
  • Lift and carry up to 15lbs occasionally.
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
  • Meet established volume activity standards for the position.
  • Have sufficient visual activity to check ID cards, checks, invoices and other written documents.
Preferred Requirements
  • Promote customer goodwill by role modeling and providing high standards in customer service.
  • Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary to hold associates accountable to company standards.
  • Assist in managing the Front End operations in accordance with established department standard practices.
  • Assist in managing work schedules to effectively maintain customer service standards and meet associates' personal needs.
  • Fully utilize all Standard Practice Train Aids, Reference Documents, and Training Materials to train and develop associates to meet the departmental needs.
  • Use good judgment in the delegation, assignment, and follow-up required for the efficient performance of the department as outlined on the Assignment Sheets.
  • Supervise performance of all duties and responsibilities of all Front End associates.
  • Assist the Manager of Customer Service in ensuring compliance with all Anti-Money Laundering regulations and training.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. Salary range is between $27.25 Hrly.

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