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Patient Registration Associate

2 months ago

St Augustine, Florida, United States Sparrow Health System Full time
Job Overview:
The Patient Access Coordinator plays a crucial role in ensuring a welcoming experience for patients and their families. This position involves accurately gathering and entering patient information into the hospital's electronic system, while also assisting with various administrative tasks.

Key Responsibilities:
This job description outlines the essential duties regularly assigned to this role. Additional responsibilities may be assigned by management as needed.
  • Conduct thorough interviews with patients to collect complete and accurate confidential demographic and financial information, adhering to regulatory standards.
  • Perform pre-registration tasks, verify insurance coverage, and collect necessary copayments or deductibles.
  • Ensure timely and precise entry of confidential patient data in compliance with hospital policies and federal regulations, including HIPAA and EMTALA.
  • Deliver exceptional customer service to patients and families, addressing individual needs with compassion.
  • Assign appropriate ICD-10 codes for registration and billing compliance during scheduling and registration.
  • Obtain necessary signatures and information in accordance with regulatory requirements while maintaining compliance with federal regulations.
  • Verify insurance eligibility and benefits using available electronic systems or phone inquiries.
  • Educate patients regarding their financial responsibilities and collect prepayments for services not covered by insurance.
  • Utilize multiple computer applications for patient registration, appointment scheduling, and retrieval of surgical, testing, insurance, and financial information.
  • Act as a liaison with various departments to gather required data or escalate issues as necessary.
  • Manage exception accounts related to registration errors, working collaboratively with payers.
  • Cross-train to support different areas within Patient Access with minimal supervision.
  • Contribute to continuous improvement initiatives within the Patient Access Department.
  • Provide system support and training to other staff members on applications used in patient access procedures.
  • Assist in screening patients and visitors for infectious diseases upon entry into the facility.
  • Perform other duties as assigned.

Qualifications:
  • Experience: Minimum of 6 months experience in a public-facing role; healthcare experience preferred.
  • Education: High school diploma or G.E.D.
  • Skills: Excellent interpersonal and communication skills; strict adherence to patient confidentiality; proficiency in data entry.
  • Knowledge: Familiarity with medical terminology, EPIC, Passport, and Microsoft Outlook preferred; understanding of insurance verification and point of service collections is advantageous.

Equal Opportunity Employer:
Sparrow Health System is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.