Intake Coordinator

4 weeks ago


St Augustine, Florida, United States New Season Full time

Job Title: Intake Coordinator

Job Summary:

This position is responsible for managing the registration process of patients as they enter the healthcare facility. The ideal candidate will appropriately receive and coordinate referrals from physicians, hospitals, facilities, and other community referral sources.

Key Responsibilities:

  • Schedule evaluations, meetings, and consultations for patients.
  • Answer all incoming calls with a strong customer service background, this may include answering questions and explaining the admissions process.
  • Prepare and maintain patient charts.
  • Enter admission information that includes patients' insurance, medical history, and demographics into the system.
  • Conduct pre-screen to determine the medical necessity for Intake Assessment for each potential patient.
  • Convey the initial plan of treatment to the referral source, if applicable.
  • Produce a timely acceptance and completion of new referrals.
  • Effectively assist case management as needed with referrals.
  • Maintains confidentiality and safeguards the operations of the business.
  • Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met.
  • Adheres to the service policy and principle of CMG/New Seasons.

Requirements:

This position requires a High School Diploma or GED and a minimum of 3 years of admission/intake, MD referral, scheduling and registration experience, and a minimum of 3 years of healthcare/office experience.

Core Competencies:

➢ Analytical Skills

➢ Business Acumen/Understanding the Organization

➢ Communication

➢ Detail Orientation/Attention to Detail

➢ Ethics/Values/Integrity

➢ Information Gathering

➢ Problem Solving

➢ Time Management



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