Customer Service Representative

3 weeks ago

Oklahoma City, Oklahoma, United States Johnson Controls International Full time
Job Description

Unlock your potential with Johnson Controls International

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for managing customer orders from receipt to shipment, ensuring timely delivery and exceptional customer service.

Key Responsibilities:

  • Communicate effectively with customers via phone, email, and other channels to resolve inquiries and issues.
  • Enter customer orders into our order entry system in a timely and accurate manner.
  • Promote and support sales promotions to drive business growth.
  • Collaborate with regional sales teams and other field staff to deliver premier customer service.
  • Work closely with internal departments to resolve customer complaints and issues.
  • Provide same-day responses to customer inquiries regarding order status and backorder information.
  • Process credit and return requests in a timely and efficient manner.
  • Perform daily maintenance to customer orders to ensure timely delivery.

Requirements:

  • High school diploma or equivalent combined education and experience.
  • Experience in customer service and high-volume call handling.
  • Proficiency in Windows operating environment, including email and Microsoft Office software.
  • Strong interpersonal and decision-making skills.
  • Effective communication and organization skills.
  • Strong conflict resolution skills.
  • Ability to work effectively in a fast-paced environment.

About Johnson Controls International:

We are a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are valued members of the Johnson Controls family, and we offer competitive salaries, comprehensive benefits packages, and opportunities for career advancement.

Equal Employment Opportunity:

Johnson Controls International is an equal employment opportunity and affirmative action employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.

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