Clinical Services Supervisor

5 hours ago


Oklahoma City, Oklahoma, United States Solari Corp Full time
Job Summary

The Clinical Services Supervisor is responsible for overseeing the delivery of crisis intervention services, training, and clinical initiatives in our 24/7/365 Contact Center. This role requires effective communication and collaboration with contact center leadership, as well as direct supervision of a team of crisis specialists, peer support specialists, and team leads.

Key Responsibilities
  • Conduct clinical oversight and administrative supervision as required through crisis center procedure and Director of Crisis Services.
  • Use appropriate methods and a flexible interpersonal style to help coach others, providing timely guidance and feedback services.
  • Assist in the development, review, and update of crisis services and clinical policies, responsible for crisis services and clinical procedures.
  • Monitor and evaluate clinical and crisis key performance indicators (clinical and operations).
  • Complete quality and compliance audits, ensuring aggregate and individual feedback loops for performance improvement.
  • Provide coaching and oversight to team leads for effective management of call center operations.
  • Responsible for implementation of trauma-informed care practices into clinical oversight, supervision, and policies.
  • Training of all new team leads, crisis agents, and peer support specialists.
  • Rotating clinical on-call responsibilities.
  • Real-time staff support through clinical staffing, call monitoring, and answering of incoming crisis calls when needed.
  • Other tasks as assigned.
Requirements
  • Critical thinking skills and effective decision-making within the context of the organization's culture.
  • Flexible interpersonal style to help coach others, providing timely guidance and feedback.
  • Results in task accomplishment.
  • Clear, concise, and logical verbal and written business communication for the execution of vision and strategic initiatives.
  • Plans effectively, establishing courses of action for self and others to ensure work is completed efficiently.
  • Maintains effectiveness when experiencing major changes in work tasks or environment.
  • Adjusts effectively to new processes.
  • Builds and maintains collaborative relationships that facilitate the accomplishment of goals.
  • Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice.
Education and Experience
  • Master's Degree in behavioral health or related field.
  • Current LMHP with at least two years post-license experience, preferably in crisis intervention.
  • Current Oklahoma Licensed Mental Health Professional.
  • 2-5 years of related behavioral health industry experience.
  • 2+ years of crisis intervention experience preferred.
  • 1+ year of supervisor experience preferred.
Work Environment

This role requires working in a fast-paced, dynamic environment with a focus on delivering high-quality crisis intervention services. The ideal candidate will be able to work effectively in a team setting, communicate clearly and concisely, and maintain a calm and composed demeanor in high-pressure situations.



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