Consumer Experience Liaison

4 weeks ago


Summerville, South Carolina, United States Design House Inc Full time
Job Overview

At Design House Inc, we're committed to delivering exceptional consumer experiences. As a Consumer Experience Specialist, you'll play a vital role in ensuring our customers receive prompt and personalized support, driving engagement, and satisfaction.

Key Responsibilities:

  • Respond to consumer inquiries and resolve issues in a timely and professional manner
  • Prioritize daily tasks, including consumer interactions, order management, and shipping logistics
  • Collaborate with cross-functional teams to drive consumer experience improvements
  • Track and report key performance indicators to measure consumer experience success
  • Identify and implement process improvements to enhance consumer touchpoints

Requirements:

  • Associate degree in business, marketing, or a related field
  • Strong knowledge of ecommerce sales portals and processes
  • Experience interacting with consumers and a track record of positive feedback
  • Excellent communication and time management skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

Benefits:

  • Hybrid work schedule with up to 3 days from home
  • Medical, dental, and vision insurance
  • Life insurance and short-term disability insurance
  • Wellness activities and health savings account company contribution
  • Employee assistance program and 401k retirement savings plan with company match
  • Paid holidays and PTO starting at 13 days
  • Tuition reimbursement and excellent employee discounts


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