Consumer Experience Liaison
4 weeks ago
At Design House Inc, we're committed to delivering exceptional consumer experiences. As a Consumer Experience Specialist, you'll play a vital role in ensuring our customers receive prompt and personalized support, driving engagement, and satisfaction.
Key Responsibilities:
- Respond to consumer inquiries and resolve issues in a timely and professional manner
- Prioritize daily tasks, including consumer interactions, order management, and shipping logistics
- Collaborate with cross-functional teams to drive consumer experience improvements
- Track and report key performance indicators to measure consumer experience success
- Identify and implement process improvements to enhance consumer touchpoints
Requirements:
- Associate degree in business, marketing, or a related field
- Strong knowledge of ecommerce sales portals and processes
- Experience interacting with consumers and a track record of positive feedback
- Excellent communication and time management skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Benefits:
- Hybrid work schedule with up to 3 days from home
- Medical, dental, and vision insurance
- Life insurance and short-term disability insurance
- Wellness activities and health savings account company contribution
- Employee assistance program and 401k retirement savings plan with company match
- Paid holidays and PTO starting at 13 days
- Tuition reimbursement and excellent employee discounts
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