Consumer Experience Specialist

2 weeks ago


Summerville, South Carolina, United States Design House Inc Full time
Job Description

At Design House Inc, we're committed to delivering exceptional consumer experiences. As a key member of our Sales & Marketing team, you'll play a vital role in ensuring our customers receive prompt and personalized support.

Job Purpose:

This role is critical in driving consumer engagement and satisfaction by communicating directly with consumers, answering questions, and addressing requests. You'll be responsible for ensuring timely response to consumer-direct interactions and orders, prioritizing daily tasks, and owning all shipping logistics and warehouse follow-ups.

Key Responsibilities:

  • Ensure timely response to consumer-direct interactions and orders
  • Prioritize daily tasks, including consumer phone calls, emails, and website tickets
  • Enter and ensure timely completion of sales portal service tickets
  • Own all shipping logistics, warehouse follow-ups, and carrier disputes
  • Play a key role in the organization's focus on consumer experience, including bringing insights to content, sales, product, and operations teams
  • Track and report key performance indicators of consumer experience success

Qualifications:

  • Associate degree in business, marketing, communications, or related field preferred
  • Strong knowledge and understanding of ecommerce sales portals and processes
  • Experience interacting directly with consumers and a track record of positive feedback
  • Ability to convey a positive, caring tone when interacting with consumers
  • Exceptional time management and communication skills, with keen attention to detail

Benefits:

  • Hybrid work schedule – work up to 3 days from home
  • Medical, Dental & Vision Insurance
  • Life Insurance
  • Short Term and Long-Term Disability Insurance
  • Wellness activities
  • Health Savings Account company contribution for qualified HDHP
  • Employee Assistance Program
  • 401k Retirement Savings Plan with company match up to 3 1⁄2%
  • Profit sharing
  • Paid holidays
  • PTO - Starting at 13 Days
  • Tuition reimbursement
  • Excellent employee discounts on products


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