Store Recovery and Performance Specialist
7 days ago
About Michaels Stores
We are the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada. Our purpose is to fuel the joy of creativity, providing a wide range of art supplies, custom framing services, and handmade goods.
Job Summary
We are seeking a talented Customer Experience Manager to join our team, responsible for delivering exceptional customer service, managing front-end operations, and maintaining high standards of store recovery.
Key Responsibilities:
- Deliver exceptional customer service, ensuring a seamless shopping experience.
- Manage front-end operations, including cash handling, inventory control, and visual merchandising.
- Develop and implement plans to improve sales and profitability, achieving Key Performance Indicators (KPIs) and team goals.
- Recruit, train, and develop high-performing teams, promoting growth and retention.
- Collaborate with the Store Manager to achieve business objectives, driving revenue growth and customer satisfaction.
- Monitor and analyze sales trends, making data-driven decisions to optimize store performance.
- Implement and maintain loss prevention strategies, minimizing losses and ensuring a safe working environment.
- Oversee the execution of visual merchandising displays, promoting engaging store environments and driving sales.
- Coach and develop associates, promoting their growth and development.
- Foster a positive work environment, encouraging teamwork and collaboration among associates.
Requirements and Qualifications
- Retail management experience preferred, with a strong understanding of customer service principles.
- Proven track record of driving sales growth and improving profitability.
- Strong leadership and communication skills, with the ability to motivate and develop teams.
- Able to work in a fast-paced environment, remaining flexible and adaptable to changing priorities.
Compensation and Benefits
The estimated salary for this position is $58,000 - $70,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, paid time off, tuition assistance, and employee discounts.
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